Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic
Eslam Saad Mohamed Gaber Wahman

Eslam Saad Mohamed Gaber Wahman

Summary

Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work environment

Overview

14
14
years of professional experience

Work History

Relationship Manager

MASHREQ BANK
03.2023 - Current

Selling multiple products (liabilities and assets), building relationships with companies for payroll, and maintaining KPIs.

Organizing promotional programs to improve sales and attain set goals in sales.

Designing and applying various methods to accomplish targets on a monthly, quarterly, and yearly basis.

Answering inquiries, questions, and complaints of clients in order to keep the revenue generation of the division.

  • Facilitated financial planning seminars and workshops for clients.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.

Senior Business Development Officer

RAK BANK
08.2022 - 01.2023

Selling multiple products for business banking (Liabilities, Banca, FX).

Building relationships with companies for business bank accounts, maintaining KPIs.

Achieved goals for the sale of bank products and services, and exceeded performance metrics for customer service.

- Communicated regularly with clients to understand needs, evaluate current product use, and cross-sell new products.

-Built and maintained relationships with new and existing clients while providing high level of expertise.

-Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills

Senior Customer Service Representative

Frist Abu Dhabi Bank
01.2022 - 12.2022
  • Product and service specialists, retail, and financial.
  • As a sales executive, I interact with customers to provide information.
  • Build a relationship with the client.
  • Can handle work under pressure, with the ability to manage multiple tasks simultaneously.
  • Analyzed clients' financial needs and goals.
  • Provided guidance to clients about different investment products.
  • Maintain excellent relations with clients to generate avenues for further business.
  • Established and maintained excellent working relationships with various.

Customer Service Representative

Abu Dhabi Islamic Bank
01.2021 - 11.2021
  • Selling Personal Loan & Credit Card's (Conventional & Islamic)

- Building relationships with companies for payroll - Maintaining KPIs.

Organizing promotional programs to improve sales and attain set goals in sales. Designing and applying various methods to accomplish targets on a monthly, quarterly, and yearly basis.

Designing and applying various methods to accomplish targets on a monthly, quarterly, and yearly basis.

Answering inquiries, questions, and complaints of clients in order to keep the revenue generation of the division.

Sales Team Leader

Arabic Islamic Takaful Insurance CO. Kuwait
01.2017 - 02.2020
  • Business Group: Business.
  • Division: Life Insurance.
  • Closely managing and monitoring the performance and progress in achieving sales targets, the quality of the portfolios, and the persistency of policies.
  • Coaching the sales team on technical knowledge, managerial skills, and selling skills.
  • Monitoring clients' satisfaction and supporting the sales team in developing sales opportunities.
  • Conducting sales visits for the purpose of developing sales opportunities, and to coach the sales team on effective sales and client management.
  • Exploring and developing business opportunities to achieve targets.

Customer Services / Sales

Arkan Itihad Development (Bahrain)
01.2013 - 11.2017
  • Division: Retail.
  • Make a customer register.
  • Achieve sales plans and goals.
  • Obtains client information by answering telephone calls, interviewing clients, and verifying information.
  • - Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information, confirming pricing. Informs clients by explaining procedures, answering questions, and providing information.
  • Maintains communication equipment by reporting problems; updates job knowledge by studying new product descriptions and participating in educational opportunities.

Customer Service Representative

Commercial international Bank (CIB) Egypt
11.2010 - 01.2012
  • Selling multiple products (liabilities and assets).
  • - Building relationships with companies for payroll - Maintaining KPIs.
  • Organizing promotional programs to improve sales and attain set goals in sales.
  • Designing and applying various methods to accomplish targets on a monthly, quarterly, and yearly basis. Answering inquiries, questions, and complaints of clients in order to keep the revenue generation of the division.
  • Answering inquiries, questions, and complaints of clients in order to keep the revenue generation of the division.

Education

GOOD -

Bachelor of Tourism And Hotel
EGYPT
06.2010

Skills

  • Relationship building and management
  • Financial analysis
  • Sales strategy
  • Client retention
  • KPI management
  • Customer service
  • Product knowledge
  • Relationship building
  • Strong knowledge of marketing research
  • Awareness in dealing with customers
  • Strategic selling

Personal Information

  • Nationality: Egyptian
  • Marital Status: Married
  • Religion: Muslim
  • Visa Status: Resident

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2

Timeline

Relationship Manager

MASHREQ BANK
03.2023 - Current

Senior Business Development Officer

RAK BANK
08.2022 - 01.2023

Senior Customer Service Representative

Frist Abu Dhabi Bank
01.2022 - 12.2022

Customer Service Representative

Abu Dhabi Islamic Bank
01.2021 - 11.2021

Sales Team Leader

Arabic Islamic Takaful Insurance CO. Kuwait
01.2017 - 02.2020

Customer Services / Sales

Arkan Itihad Development (Bahrain)
01.2013 - 11.2017

Customer Service Representative

Commercial international Bank (CIB) Egypt
11.2010 - 01.2012

GOOD -

Bachelor of Tourism And Hotel
Eslam Saad Mohamed Gaber Wahman