ESLAM SAMEER
Dubai
Summary
Experienced Call Center Agent specializing in customer service across multiple channels. Proven ability to meet diverse customer needs and resolve issues promptly. Strong interpersonal and problem-solving skills ensure client satisfaction and comfort. Ready to transition to a Cabin Crew role with a focus on delivering exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer service Ambassador
Whizmo
- 01.2024
- Respond to customer inquiries via phone, email, live chat, and social media, ensuring timely and professional support across all platforms.
- Document and log interactions in the CRM system, maintaining detailed and accurate records of customer issues and resolutions.
- Troubleshoot basic technical issues or product concerns, providing step-by-step guidance and escalating complex cases when necessary.
- Follow up with customers to ensure satisfaction and resolution of complaints or issues across all communication channels.
Digital onboarding / Account opening specialist
ENBD
08.2020 - 11.2020
- Assisting customers with account opening application
- Following up with customers regarding their missing documents
- Raising tickets to IT to resolve the technical issues.
Call Center Agent
Emirates Islamic - Business Online
11.2017 - 04.2017
- Managed 80+ customer interactions daily, achieving a 90% first-call resolution rate.
- Created a troubleshooting guide adopted company-wide, reducing average handling time by 20%.
Customer relation officer
international group (KFMB)
01.2016 - 01.2017
- Answering questions about the company via phone or email
- Taking inventory and ordering office supplies
- Greeting visitors at the reception area
- Scheduling meetings and taking notes
CALL CENTER AGENT
Etisalat - EGY
01.2016 - 01.2017
- Follow designated communication scripts when speaking to clients
- Build sustainable relationships with clients
- Develop product knowledge to enhance performance and achieve goals
- Handle incoming and outgoing calls effectively
Education
Faculty of commerce
Mansoura University
01.2008
Skills
- Multichannel customer support
- CRM expertise
- Problem solving
- Time management
- Customer relations
Certification
- Customer Relationship Management (CRM) Training
- Leadership & Team Management Workshop
- Advanced Microsoft Office Certification
Language
English
Arabic
Timeline
Digital onboarding / Account opening specialist
ENBD
08.2020 - 11.2020
Call Center Agent
Emirates Islamic - Business Online
11.2017 - 04.2017
Customer relation officer
international group (KFMB)
01.2016 - 01.2017
CALL CENTER AGENT
Etisalat - EGY
01.2016 - 01.2017
Customer service Ambassador
Whizmo
- 01.2024
Faculty of commerce
Mansoura University
Similar Profiles
Anil PeelaAnil Peela
Officer - HSE at Drydocks WorldOfficer - HSE at Drydocks World
Yazeed MeqbelYazeed Meqbel
Support Engineer at Smart Cube Information SystemsSupport Engineer at Smart Cube Information Systems
ZAKARIA JAMAZAKARIA JAMA
Safety Engineer at Lander TradeSafety Engineer at Lander Trade
Mohit YadavMohit Yadav
Director at BANQUE MISRDirector at BANQUE MISR
Asia JohnsonAsia Johnson
Customer Service Ambassador at Activus ConnectCustomer Service Ambassador at Activus Connect