ESRA NOUR
Abu Dhabi,UAE
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Receptionist
HIGH GERMAN POWER
Ajman
11.2021 - 11.2023
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
Exam Hall Supervisor
International school of Chuifat
Al Ruwais, UAE
09.2019 - 07.2021
- Exam hall management and arrangement .
- ensure readiness of all test systems at exam hall.
- align the exam with the respective subject teachers and IT team.
- monitor the exam hall and students during the exam period.
- Supervise all the arrangement and tasks at exam hall.
- ensure proper communication and support for students during the exam period.
Data entry
PING LINE TYPING CENTER
Abu Dhabi, UAE
10.2013 - 03.2019
- Maintained high-level accuracy, monitoring documentation and data entry to reduce errors.
- Evaluated source documents to locate information needed for each data entry field.
- Utilized proprietary software to maintain client records and data, verifying accurate data entry to avoid errors.
- Delivered accurate and efficient data entry.
- Produced reliable data entry and processing results through detail-orientated work.
- Utilized proprietary software to maintain client records and data, verifying accurate data entry to avoid errors.
- Collaborated with team members to guarantee efficient workflow and timely data entry.
- Preparing Ministry of labors and Immigration related applications using TASHEEL system.
- Issuance, Renewal and cancelation of EID, Residence Visa and Work Permits.
Preschool teacher
Al-Nour Preschool
Jinin
07.2011 - 10.2012
- Fostered an inclusive learning environment by utilizing creative teaching methods.
- Managed classroom behaviour, ensuring a safe, respectful atmosphere.
- Implemented innovative play-based learning strategies, fostering creativity in students.
- Developed children's social skills for positive interactions with peers and adults.
- Inspired a love of learning with engaging lesson plans and activities.
- Nurtured children's emotional intelligence to foster empathy and understanding.
Administrative assistant
Trust Insurance Company
Jinin
12.2010 - 06.2011
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Streamlined administrative processes for increased efficiency in the workplace.
- Expedited document filing system with a new, organized method.
- Organized client meetings, prepared agendas and took detailed minutes.
- Supported accurate record-keeping with proficient data entry skills.
- Managed front desk duties to ensure smooth operation of reception area.
Customer service
Palestinian Communications Company
Jinin
05.2010 - 11.2010
- Provided faultless levels of customer service, building trusted relations for optimized brand reputation.
- Managed communications and customer service when faced with possibility of late deliverables.
- Delivered prompt and professional customer service.
- Demonstrated exceptional customer service.
Education
Bachelor of Technology - COMPUTER INFORMATION SYSTEM
AL QUDS OPEN UNIVERSITY
JININ 09.2006 - 07.2011
Skills
- Telephone operation
- Good judgement
- Organizational efficiency
- Organisational efficiency
- Reliable punctuality
- Front desk security protocols
- Positive outlook
Languages
Arabic
Native
English
Intermediate
Timeline
Receptionist
HIGH GERMAN POWER
11.2021 - 11.2023
Exam Hall Supervisor
International school of Chuifat
09.2019 - 07.2021
Data entry
PING LINE TYPING CENTER
10.2013 - 03.2019
Preschool teacher
Al-Nour Preschool
07.2011 - 10.2012
Administrative assistant
Trust Insurance Company
12.2010 - 06.2011
Customer service
Palestinian Communications Company
05.2010 - 11.2010
Bachelor of Technology - COMPUTER INFORMATION SYSTEM
AL QUDS OPEN UNIVERSITY
09.2006 - 07.2011
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