Esraa atef abdelrazek
Ajman,United Arab Emirates
Overview
8
8
years of professional experience
Work history
Customer representative
Cable Network Egypt
Egypt
01.2018 - 03.2019
- Documented all customer interactions to enhance team communication.
- Handled returns and exchanges swiftly, minimising customer inconvenience.
- Provided technical support, ensuring user-friendly experiences.
- Gathered customer feedback post-sale, driving continuous service improvements.
- Resolved complaints rapidly, boosting overall customer satisfaction.
- Built strong client relationships to foster trust and repeat business.
- Escalated serious issues promptly for efficient resolution and heightened client satisfaction.
- Leveraged extensive product knowledge to enhance customer experience through effective problem-solving.
Optimizing websites on search engines
ROTANA E-MARKETING
Egypt
05.2019 - 04.2023
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
SEO specialist
Rotana E-marketing
Egypt
03.2019 - 04.2023
- Streamlined website structure with efficient SEO practices, enhancing user navigation.
- Optimised website content to improve search engine rankings.
Create sponsored ads on SM , google adwords
Rotana E-marketing
Egypt
03.2019 - 04.2023
- Utilised internal tools to track and manage reviewed ads effectively.
- Improved ad quality by reviewing and approving advertisement submissions.
Mathematics teacher
Alwai Elqawmi Government School
Gharbia
09.2023 - Current
- Adapted teaching style according to individual needs of pupils, achieving greater comprehension.
- Collaborated with fellow teachers for better lesson planning and scheduling.
- Implemented innovative teaching techniques to facilitate student learning.
Google ads manager
loyal company
saudia
06.2020 - Current
- Developed effective keyword strategies for improved search engine ranking.
Education
Bachelor of Commerce - accounting Department
Tanta University
Diploma of Education - General section
College of Education
Kafr El-Sheikh university /2023 - /2024
Diploma - Special Education Mental Health Department
College of Education
Kafr El-Sheikh university /2024 - /2025
Skills
- SEO optimisation
- Google AdWords management
- Social media advertising
- Customer feedback analysis
- Technical support provision
- Complaint resolution
- Data analysis
- Market research
- Content creation
- Campaign strategy
- Adaptability
- Communication skills
- Social media marketing
- Marketing
- Lesson planning
- Classroom management
- Student assessment
- Numeracy competency
- School event participation
- Mastery of mathematics syllabus
Languages
English
Upper intermediate
Arabic
Native
Timeline
Mathematics teacher
Alwai Elqawmi Government School
09.2023 - Current
Google ads manager
loyal company
06.2020 - Current
Optimizing websites on search engines
ROTANA E-MARKETING
05.2019 - 04.2023
SEO specialist
Rotana E-marketing
03.2019 - 04.2023
Create sponsored ads on SM , google adwords
Rotana E-marketing
03.2019 - 04.2023
Customer representative
Cable Network Egypt
01.2018 - 03.2019
Bachelor of Commerce - accounting Department
Tanta University
Diploma of Education - General section
College of Education
/2023 - /2024
Diploma - Special Education Mental Health Department
College of Education
/2024 - /2025
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