Esraa Batran
Sharjah,SH
Summary
Accomplished designer with outstanding interface performance analysis, project modeling and mapping skills. Analyzed, documented and reported challenges affecting interface output. Critical thinker with great analytical background.
Provide excellent Web service to reach customer satisfaction.
Overview
2
2
years of professional experience
Work History
User Experience Designer (Online)
Anty
06.2023 - Current
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Improved user/ Customer experience by conducting comprehensive usability tests and incorporating feedback into design iterations.
- Enhanced product functionality for increased customer satisfaction by collaborating with cross-functional teams to understand user needs.
- Supported sales team members in achieving their targets through customer technical support, mentoring, and guidance.
- Worked closely with the sales team to prioritize tasks and modify website as per customer needs.
- Leveraged WordPress to design and update websites, landing pages and other digital assets to support communication and marketing strategies
- Streamlined navigation on the company website, resulting in reduced bounce rates and increased time spent per visit.
- Effectively communicate design ideas to stakeholders and developers.
- Solved complex UX problems through data-driven decision making, utilizing both qualitative and quantitative methods to inform design choices.
WordPress Developer
Anty
07.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced website functionality by implementing custom WordPress themes and plugins.
- Streamlined content management for clients through the development of user-friendly WordPress templates.
- Maximized site performance with regular updates, security measures, and optimization techniques.
- Collaborated with cross-functional teams to ensure seamless integration of web designs and back-end functionalities.
- Provided training sessions to customer on how to effectively manage their WordPress sites independently, empowering them to take control of their online presence.
- Designed and implemented website from initial concept, site architecture and wire frames to finished deliverable.
Education
Business Information System - Web Development
Helwan Universality
Egypt07.2022
Skills
- User Research
- Responsive Design
- Usability Testing
- Visual Design
- Time Management
- Project Management
- UX Design
- Goals and Performance
- Customer Communication
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
User Experience Designer (Online)
Anty
06.2023 - Current
WordPress Developer
Anty
07.2022 - 06.2023
Business Information System - Web Development
Helwan Universality
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