Esraa Lotfey
Sharjah
Summary
DHA Pharmacist with expertise in medication dispensing, inventory management, and customer service. Skilled leader with a strong commitment to patient care and safety. Proficient in pharmaceutical sales and market awareness, contributing to pharmacy success. Excellent communicator with a passion for continuous learning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospital Pharmacist
Zefta General Hospital
Zefta, Egypt
12.2021 - 04.2024
- Handled stock and order supplies of medicines and drugs.
- Developed effective relationships with physicians, nurses, and other healthcare professionals to ensure optimal communication and collaboration in patient care.
- Verified safety and accuracy of physician orders.
- Oversaw the administrative operations of the hospital pharmacy department, ensuring compliance with regulatory standards, policies, and procedures.
- Implemented systems for medication distribution, storage, and tracking, optimizing efficiency and accuracy in medication dispensing and administration.
- Conducted regular audits and inspections of pharmacy facilities, equipment, and medication storage areas to maintain compliance with safety and quality standards.
- Collaborated with hospital administrators, physicians, and other healthcare professionals to develop and implement medication-related policies and protocols.
- Provided leadership and supervision to pharmacy staff, including pharmacists, pharmacy technicians, and support personnel, to ensure effective teamwork and performance.
- Developed and maintained documentation systems for medication orders, patient profiles, and medication administration records, ensuring accuracy and confidentiality.
- Engaged in professional development activities, including continuing education and training programs, to stay updated on current trends, regulations, and best practices in hospital pharmacy administration.
Community Pharmacist
Shalaby Pharmacies
Zefta, Egypt
08.2022 - 04.2024
- Provided pharmaceutical care and services to customers, including medication dispensing, patient counseling, and health education.
- Ensured accurate and timely filling of prescriptions, verifying medication orders, and counseling patients on proper usage, dosage, and potential side effects.
- Managed inventory control, including ordering, receiving, and stocking medications and healthcare products, to maintain adequate supply and minimize waste.
- Provided medication therapy management services, including medication reviews, drug utilization evaluations, and adherence monitoring, to improve patient outcomes.
- Counseled patients on over-the-counter medications, supplements, and health products, offering recommendations based on individual needs and preferences.
- Maintained accurate patient records, medication profiles, and documentation of pharmaceutical interventions, ensuring compliance with legal and regulatory requirements.
- Provided leadership and supervision to pharmacy staff, including pharmacists, pharmacy technicians, and support personnel, to ensure efficient and effective operations.
- Oversaw training and development programs for pharmacy staff, including orientation, continuing education, and competency assessments, to enhance skills and knowledge.
- Collaborated with pharmacy managers and corporate leadership to develop and implement policies, procedures, and initiatives to support business objectives and strategic goals.
Sales Pharmacist
El-okaby Pharmacies
Tanta, Egypt
08.2021 - 06.2022
- Provided expert pharmaceutical services, including medication dispensing, compounding, and patient counseling, with a focus on personalized healthcare solutions.
- Collaborated with customers to understand their healthcare needs and preferences, recommending appropriate pharmaceutical formulations and cosmetic products to meet their requirements.
- Engaged in sales activities, including product promotion and upselling, to drive revenue and meet sales targets while maintaining a customer-centric approach.
- Assisted customers in selecting cosmetic products tailored to their skin type, concerns, and preferences, offering guidance on product usage and benefits.
- Conducted medication reviews and consultations, addressing customer inquiries, concerns, and medication-related issues with empathy and professionalism.
- Managed inventory levels of pharmaceuticals and cosmetics, monitoring stock levels, conducting product rotations, and placing orders to ensure availability and freshness.
- Maintained a clean and organized pharmacy environment, including product displays and shelves, to enhance the customer shopping experience and promote a professional image.
- Provided excellent customer service, including greeting customers warmly, addressing their needs promptly, and resolving any issues or complaints to ensure customer satisfaction.
- Collaborated with pharmacy staff and management to implement promotional campaigns, events, and initiatives aimed at increasing customer engagement and loyalty.
Pharmacist
Elgohary Pharmacy
Tanta, Egypt
07.2019 - 07.2020
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Educated patients about possible drug interactions and gave special administration instructions.
- Conducted blood pressure screenings to reduce heart attack, stroke and death.
Pharmacy Assistant
Elgohary Pharmacy
Tanta, Egypt
09.2018 - 04.2019
- Assisted licensed pharmacists in dispensing medications accurately and efficiently, ensuring compliance with legal and safety regulations.
- Managed inventory control by monitoring stock levels, conducting regular audits, and placing orders for medications and supplies as needed.
- Provided excellent customer service by addressing inquiries, resolving issues, and offering guidance on over-the-counter medications and health products.
- Prepared and labeled prescription medications according to dosage instructions and patient information, maintaining accuracy and attention to detail.
- Conducted medication counseling sessions with patients, explaining proper usage, potential side effects, and precautions associated with prescribed medications.
- Maintained a clean and organized work environment, including the pharmacy counter, medication storage areas, and prescription filling stations.
- Adhered to pharmacy policies and procedures, including confidentiality guidelines, patient privacy regulations, and medication handling protocols.
Intern
French Hospital at Tanta
08.2018 - 09.2018
- Shadowed healthcare professionals in the Heart & Kidney Diseases Department, observing the diagnosis, treatment, and management of cardiovascular and renal conditions.
- Assisted pharmacists in conducting medication reconciliation for patients with heart and kidney diseases, ensuring accurate and comprehensive medication histories.
- Participated in patient rounds and consultations, providing pharmaceutical expertise and contributing to interdisciplinary discussions on medication therapy optimization.
- Assisted in the preparation and dispensing of medications specific to cardiovascular and renal health, adhering to dosage calculations and compounding procedures.
- Educated patients and their caregivers on medication adherence, potential side effects, and lifestyle modifications to manage heart and kidney diseases effectively.
- Collaborated with other healthcare professionals, including cardiologists, nephrologists, and nurses, to develop comprehensive care plans tailored to each patient's needs.
- Maintained accurate documentation of pharmaceutical interventions, patient assessments, and treatment outcomes, ensuring compliance with hospital protocols and regulatory requirements.
Freelance Medical Writer
Arageek
Remote
09.2020 - 02.2022
- Researched and synthesized information on psychological theories, mental health interventions, and public health strategies tailored to the Arab region.
- Developed compelling narratives and informative articles exploring topics such as community mental health initiatives, and cultural influences on health beliefs and practices.
- Collaborated closely with editors and content creators to ensure alignment with Arageek's editorial vision and audience interests, while also adhering to publication guidelines and standards.
- Stayed informed about emerging trends, research findings, and best practices in psychology and public health, integrating relevant insights into engaging and relevant content.
- Engaged with readers through comments, questions, and discussions, fostering a supportive and informative online community around mental health and public health issues.
Freelance Content Writer
Aqar Map
11.2020 - Current
- I work as a freelance writer at Aqarmap.com which is an online Real Estate marketplace that makes buying, selling, and renting properties easy and convenient.
Freelance Writer
Arageek
09.2020 - Current
- I work as a freelance writer at Arageek.com, which is one of the largest content platforms for Arab youth
- I cover science, health, business, other categories
Intern
Local Pharmacy
07.2017 - 09.2017
- 3 Months internship at one of the local pharmacies, that helped improve my scientific and communication skills.
Freelance Medical Writer
Scientific Arab
UAE (Remote)
08.2019 - 12.2020
- Conducted thorough research on pharmaceutical developments, medical breakthroughs, and healthcare trends relevant to the Arab region.
- Wrote and edited articles, reports, and features covering various aspects of pharmacology, drug discovery, and healthcare management.
- Collaborated with editors and subject matter experts to ensure accuracy, clarity, and adherence to publication guidelines.
- Stayed abreast of industry advancements and regulatory changes to provide timely and relevant content to readers.
- Engaged with readers and responded to inquiries, comments, and feedback, fostering a sense of community and dialogue within the publication.
Intern
Zefta General Hospital
07.2017 - 09.2017
- Supported licensed pharmacists in various aspects of pharmaceutical care, including medication dispensing, compounding, and inventory management.
- Assisted in verifying medication orders, ensuring accuracy and completeness in accordance with physician prescriptions and hospital protocols.
- Provided medication counseling to patients and their caregivers, offering guidance on proper administration, potential side effects, and drug interactions.
- Collaborated with healthcare professionals to optimize medication therapy outcomes and promote interdisciplinary teamwork in patient care.
- Assisted in medication compounding and preparation, following established protocols and safety guidelines to ensure quality and accuracy.
- Engaged in continuous learning and professional development activities, including participation in hospital rounds, case discussions, and educational sessions.
Education
Clinical Diploma in Pharmacy - Clinical Pharmacy
Tanta University
Egypt12.2020
Bachelor Degree in Pharmacy - Pharmacy
Tanta University
Egypt12.2019
Bachelor of Science - Pharmacy
Tanta University
Egypt05.2019
Skills
- Pharmaceutical Knowledge
- Medication Dispensing
- Customer Service
- Inventory Management
- Communication and Marketing
- Teamwork
- Regulatory Compliance
- Problem-Solving
- Adaptability
- Up-Selling
- Organizational Skills
- Time Management
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Certification
Healthcare Professional Registration Certificate From Dubai Health Authority.
Timeline
Community Pharmacist
Shalaby Pharmacies
08.2022 - 04.2024
Hospital Pharmacist
Zefta General Hospital
12.2021 - 04.2024
Sales Pharmacist
El-okaby Pharmacies
08.2021 - 06.2022
Freelance Content Writer
Aqar Map
11.2020 - Current
Freelance Medical Writer
Arageek
09.2020 - 02.2022
Freelance Writer
Arageek
09.2020 - Current
Freelance Medical Writer
Scientific Arab
08.2019 - 12.2020
Pharmacist
Elgohary Pharmacy
07.2019 - 07.2020
Pharmacy Assistant
Elgohary Pharmacy
09.2018 - 04.2019
Intern
French Hospital at Tanta
08.2018 - 09.2018
Intern
Local Pharmacy
07.2017 - 09.2017
Intern
Zefta General Hospital
07.2017 - 09.2017
Clinical Diploma in Pharmacy - Clinical Pharmacy
Tanta University
Bachelor Degree in Pharmacy - Pharmacy
Tanta University
Bachelor of Science - Pharmacy
Tanta University