Esraa Lotfey
Sharjah
Summary
DHA Pharmacist with expertise in medication dispensing, inventory management, and customer service. Skilled leader with a strong commitment to patient care and safety. Proficient in pharmaceutical sales and market awareness, contributing to pharmacy success. Excellent communicator with a passion for continuous learning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospital Pharmacist
Zefta General Hospital
12.2021 - 04.2024
- Handled stock and order supplies of medicines and drugs.
- Developed effective relationships with physicians, nurses, and other healthcare professionals to ensure optimal communication and collaboration in patient care.
- Verified safety and accuracy of physician orders.
- Oversaw the administrative operations of the hospital pharmacy department, ensuring compliance with regulatory standards, policies, and procedures.
- Implemented systems for medication distribution, storage, and tracking, optimizing efficiency and accuracy in medication dispensing and administration.
- Conducted regular audits and inspections of pharmacy facilities, equipment, and medication storage areas to maintain compliance with safety and quality standards.
- Collaborated with hospital administrators, physicians, and other healthcare professionals to develop and implement medication-related policies and protocols.
- Provided leadership and supervision to pharmacy staff, including pharmacists, pharmacy technicians, and support personnel, to ensure effective teamwork and performance.
- Developed and maintained documentation systems for medication orders, patient profiles, and medication administration records, ensuring accuracy and confidentiality.
- Engaged in professional development activities, including continuing education and training programs, to stay updated on current trends, regulations, and best practices in hospital pharmacy administration.
Community Pharmacist
Shalaby Pharmacies
08.2022 - 04.2024
- Provided pharmaceutical care and services to customers, including medication dispensing, patient counseling, and health education.
- Ensured accurate and timely filling of prescriptions, verifying medication orders, and counseling patients on proper usage, dosage, and potential side effects.
- Managed inventory control, including ordering, receiving, and stocking medications and healthcare products, to maintain adequate supply and minimize waste.
- Provided medication therapy management services, including medication reviews, drug utilization evaluations, and adherence monitoring, to improve patient outcomes.
- Counseled patients on over-the-counter medications, supplements, and health products, offering recommendations based on individual needs and preferences.
- Maintained accurate patient records, medication profiles, and documentation of pharmaceutical interventions, ensuring compliance with legal and regulatory requirements.
- Provided leadership and supervision to pharmacy staff, including pharmacists, pharmacy technicians, and support personnel, to ensure efficient and effective operations.
- Oversaw training and development programs for pharmacy staff, including orientation, continuing education, and competency assessments, to enhance skills and knowledge.
- Collaborated with pharmacy managers and corporate leadership to develop and implement policies, procedures, and initiatives to support business objectives and strategic goals.
Sales Pharmacist
El-okaby Pharmacies
08.2021 - 06.2022
- Provided expert pharmaceutical services, including medication dispensing, compounding, and patient counseling, with a focus on personalized healthcare solutions.
- Collaborated with customers to understand their healthcare needs and preferences, recommending appropriate pharmaceutical formulations and cosmetic products to meet their requirements.
- Engaged in sales activities, including product promotion and upselling, to drive revenue and meet sales targets while maintaining a customer-centric approach.
- Assisted customers in selecting cosmetic products tailored to their skin type, concerns, and preferences, offering guidance on product usage and benefits.
- Conducted medication reviews and consultations, addressing customer inquiries, concerns, and medication-related issues with empathy and professionalism.
- Managed inventory levels of pharmaceuticals and cosmetics, monitoring stock levels, conducting product rotations, and placing orders to ensure availability and freshness.
- Maintained a clean and organized pharmacy environment, including product displays and shelves, to enhance the customer shopping experience and promote a professional image.
- Provided excellent customer service, including greeting customers warmly, addressing their needs promptly, and resolving any issues or complaints to ensure customer satisfaction.
- Collaborated with pharmacy staff and management to implement promotional campaigns, events, and initiatives aimed at increasing customer engagement and loyalty.
Pharmacist
Elgohary Pharmacy
07.2019 - 07.2020
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Educated patients about possible drug interactions and gave special administration instructions.
- Conducted blood pressure screenings to reduce heart attack, stroke and death.
Pharmacy Assistant
Elgohary Pharmacy
09.2018 - 04.2019
- Assisted licensed pharmacists in dispensing medications accurately and efficiently, ensuring compliance with legal and safety regulations.
- Managed inventory control by monitoring stock levels, conducting regular audits, and placing orders for medications and supplies as needed.
- Provided excellent customer service by addressing inquiries, resolving issues, and offering guidance on over-the-counter medications and health products.
- Prepared and labeled prescription medications according to dosage instructions and patient information, maintaining accuracy and attention to detail.
- Conducted medication counseling sessions with patients, explaining proper usage, potential side effects, and precautions associated with prescribed medications.
- Maintained a clean and organized work environment, including the pharmacy counter, medication storage areas, and prescription filling stations.
- Adhered to pharmacy policies and procedures, including confidentiality guidelines, patient privacy regulations, and medication handling protocols.
Intern
French Hospital at Tanta
08.2018 - 09.2018
- Shadowed healthcare professionals in the Heart & Kidney Diseases Department, observing the diagnosis, treatment, and management of cardiovascular and renal conditions.
- Assisted pharmacists in conducting medication reconciliation for patients with heart and kidney diseases, ensuring accurate and comprehensive medication histories.
- Participated in patient rounds and consultations, providing pharmaceutical expertise and contributing to interdisciplinary discussions on medication therapy optimization.
- Assisted in the preparation and dispensing of medications specific to cardiovascular and renal health, adhering to dosage calculations and compounding procedures.
- Educated patients and their caregivers on medication adherence, potential side effects, and lifestyle modifications to manage heart and kidney diseases effectively.
- Collaborated with other healthcare professionals, including cardiologists, nephrologists, and nurses, to develop comprehensive care plans tailored to each patient's needs.
- Maintained accurate documentation of pharmaceutical interventions, patient assessments, and treatment outcomes, ensuring compliance with hospital protocols and regulatory requirements.
Freelance Medical Writer
Arageek
09.2020 - 02.2022
- Researched and synthesized information on psychological theories, mental health interventions, and public health strategies tailored to the Arab region.
- Developed compelling narratives and informative articles exploring topics such as community mental health initiatives, and cultural influences on health beliefs and practices.
- Collaborated closely with editors and content creators to ensure alignment with Arageek's editorial vision and audience interests, while also adhering to publication guidelines and standards.
- Stayed informed about emerging trends, research findings, and best practices in psychology and public health, integrating relevant insights into engaging and relevant content.
- Engaged with readers through comments, questions, and discussions, fostering a supportive and informative online community around mental health and public health issues.
Freelance Content Writer
Aqar Map
11.2020 - Current
- I work as a freelance writer at Aqarmap.com which is an online Real Estate marketplace that makes buying, selling, and renting properties easy and convenient.
Freelance Writer
Arageek
09.2020 - Current
- I work as a freelance writer at Arageek.com, which is one of the largest content platforms for Arab youth
- I cover science, health, business, other categories
Intern
Local Pharmacy
07.2017 - 09.2017
- 3 Months internship at one of the local pharmacies, that helped improve my scientific and communication skills.
Freelance Medical Writer
Scientific Arab
08.2019 - 12.2020
- Conducted thorough research on pharmaceutical developments, medical breakthroughs, and healthcare trends relevant to the Arab region.
- Wrote and edited articles, reports, and features covering various aspects of pharmacology, drug discovery, and healthcare management.
- Collaborated with editors and subject matter experts to ensure accuracy, clarity, and adherence to publication guidelines.
- Stayed abreast of industry advancements and regulatory changes to provide timely and relevant content to readers.
- Engaged with readers and responded to inquiries, comments, and feedback, fostering a sense of community and dialogue within the publication.
Intern
Zefta General Hospital
07.2017 - 09.2017
- Supported licensed pharmacists in various aspects of pharmaceutical care, including medication dispensing, compounding, and inventory management.
- Assisted in verifying medication orders, ensuring accuracy and completeness in accordance with physician prescriptions and hospital protocols.
- Provided medication counseling to patients and their caregivers, offering guidance on proper administration, potential side effects, and drug interactions.
- Collaborated with healthcare professionals to optimize medication therapy outcomes and promote interdisciplinary teamwork in patient care.
- Assisted in medication compounding and preparation, following established protocols and safety guidelines to ensure quality and accuracy.
- Engaged in continuous learning and professional development activities, including participation in hospital rounds, case discussions, and educational sessions.
Education
Clinical Diploma in Pharmacy - Clinical Pharmacy
Tanta University
Egypt12.2020
Bachelor Degree in Pharmacy - Pharmacy
Tanta University
Egypt12.2019
Bachelor of Science - Pharmacy
Tanta University
Egypt05.2019
Skills
- Pharmaceutical Knowledge
- Medication Dispensing
- Customer Service
- Inventory Management
- Communication and Marketing
- Teamwork
- Regulatory Compliance
- Problem-Solving
- Adaptability
- Up-Selling
- Organizational Skills
- Time Management
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Certification
Healthcare Professional Registration Certificate From Dubai Health Authority.
Timeline
Community Pharmacist
Shalaby Pharmacies
08.2022 - 04.2024
Hospital Pharmacist
Zefta General Hospital
12.2021 - 04.2024
Sales Pharmacist
El-okaby Pharmacies
08.2021 - 06.2022
Freelance Content Writer
Aqar Map
11.2020 - Current
Freelance Medical Writer
Arageek
09.2020 - 02.2022
Freelance Writer
Arageek
09.2020 - Current
Freelance Medical Writer
Scientific Arab
08.2019 - 12.2020
Pharmacist
Elgohary Pharmacy
07.2019 - 07.2020
Pharmacy Assistant
Elgohary Pharmacy
09.2018 - 04.2019
Intern
French Hospital at Tanta
08.2018 - 09.2018
Intern
Local Pharmacy
07.2017 - 09.2017
Intern
Zefta General Hospital
07.2017 - 09.2017
Clinical Diploma in Pharmacy - Clinical Pharmacy
Tanta University
Bachelor Degree in Pharmacy - Pharmacy
Tanta University
Bachelor of Science - Pharmacy
Tanta University
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