ESRAA MAHMOUD ELBAKRY
Ajman
Summary
MOH Certified Qualified professional Pharmacist with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacist
Noor EL Basma Pharmacy
01.2020 - 11.2020
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Supported emergency preparedness efforts through participation in mock disaster drills involving mass dispensing of medications.
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Pharmacist
Dawakhlia Health Unit
11.2017 - 11.2019
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Advised patients on medication side effects and contraindications and explained proper administration.
Pharmacist
Al Rabea Hospital
06.2017 - 10.2019
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Reported adverse drug events to comply with regulatory policies and procedures.
- Conducted blood pressure screenings to reduce heart attack, stroke and death.
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
- Evaluated and monitored laboratory data to drive safe and effective medication therapy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
Pharmacist
Al Dalil Pharmacy
10.2016 - 05.2017
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Supported emergency preparedness efforts through participation in mock disaster drills involving mass dispensing of medications.
Education
Bachelor of Science - Pharmacy
Delta University
Egypt09.2016
Skills
- Customer Service and Communication Skills
- Prescription Verification
- Drug Inventory Management
- Patient education and counseling
- Dispensing Medications
- Sales skills
- Pharmacy Inventory and Recordkeeping
- Maintaining records
- Continuing education
- OTC Recommendations
Certification
- MOH Certified
- Microsoft Office
- First Aid
- ICDL
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Pharmacist
Noor EL Basma Pharmacy
01.2020 - 11.2020
Pharmacist
Dawakhlia Health Unit
11.2017 - 11.2019
Pharmacist
Al Rabea Hospital
06.2017 - 10.2019
Pharmacist
Al Dalil Pharmacy
10.2016 - 05.2017
Bachelor of Science - Pharmacy
Delta University
- MOH Certified
- Microsoft Office
- First Aid
- ICDL
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