Esraa Mohamed
Abu Dhabi,UAE
Summary
Dedicated professional with expertise in Microsoft Office Package and database management, complemented by a Microsoft Office Specialist Certification. Demonstrates strong skills in efficient communication, customer relations, and financial planning. Proven ability to manage scheduling and calendar tasks effectively while maintaining a customer service orientation. Adept at budget administration, aiming to leverage these competencies towards enhancing operational efficiency in future roles.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
English teacher
Al Dana Private Nursury
Abu Dhabi, UAE
06.2022 - 06.2025
- Upheld high standards of behaviour within the classroom maintaining an optimal learning environment.
- Used technology effectively in the classroom to modernise teaching practices.
- Prepared students for standardised tests, contributing to their successful performance.
- Developed comprehensive lesson plans for students' improved understanding of the English language.
Admin Officer
AlAnamel Art Academy
Cairo, Egypt
01.2019 - 02.2020
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Managed incoming calls for efficient handling of enquiries and complaints.\
- Managed over 50 customer calls per day.
Admin Officer
Design Company, CIB Bank Project
Cairo, Egypt
01.2018 - 01.2019
- Provides financial information to management by researching and analyzing accounting data; preparing reports
- Ordering materials and requisitioning meeting spaces
- Attend meetings and record notes and messages for managers and senior-level officers
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Increased sales by 10%.
Admin Officer
RAYA Company, Etisalat of Emiratis
Cairo, Egypt
12.2016 - 12.2017
- Prepares asset, liability, and capital account entries by compiling and analyzing account information
- Documents financial transactions by entering account information
- Managed over 50 customer calls per day.
Education
Bachelor of Business Administration - Accounting and business administration
Ain Shams University
Cairo / Egypt 09.2012 - 06.2016
Post Graduation Certification - Computer Science
Ain Shams University
Cairo / Egypt 09.2017 - 06.2019
Skills
- Microsoft Office Package
- Database
- Operation
- Efficient communication
- Customer relations
- Financial planning
- Microsoft Office Specialist Certification
- Scheduling and calendar management
- Customer service orientation
- Budget administration
Languages
English
Personal Information
Title: Admin Officer
Timeline
English teacher
Al Dana Private Nursury
06.2022 - 06.2025
Admin Officer
AlAnamel Art Academy
01.2019 - 02.2020
Admin Officer
Design Company, CIB Bank Project
01.2018 - 01.2019
Post Graduation Certification - Computer Science
Ain Shams University
09.2017 - 06.2019
Admin Officer
RAYA Company, Etisalat of Emiratis
12.2016 - 12.2017
Bachelor of Business Administration - Accounting and business administration
Ain Shams University
09.2012 - 06.2016
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