Ahmed Hamed

• Developing long-term relationships with clients, through managing and interpreting their requirements.

• Providing pre-sales technical assistance and product education.

• Working on after-sales support services and providing technical back up as required.

• Arranging and carrying out product training.

• Helping in the design of custom-made Solutions that meet customer's needs

• Provide On-site installation, repairing, preventive maintenance, modifications and updates of instruments.

• Diagnose and correct system and equipment malfunctions. 

• Provide on-site training to the customers.

• Maintain documentation on new equipment, inspections, and equipment repairs and failures.

• Interface with cross functional work teams such as field applications, customer sup- port/services, Product management, manufacturing and marketing/sales.

• Timely and professionally handle field service and Application calls.

• Create the service contract sales opportunities and convince the customer for buying the service contract.

• Communication with the customers to ensure the satisfaction and implement necessary corrective action.

• Write and edit service documentation for alignment, replacement and upgrade procedures.

• Maintain accurate and reliable service spare parts inventory to maximize efficient stock with minimal cost.

• Supervises and coordinates the new instruments ordering systems as per required specifications.

• Maintains and develops contacts and relationships with key/strategic customers on appropriate management levels. 

• Provide On-site installation, repairing, preventive maintenance, modifications and updates of instruments.

• Diagnose and correct system and equipment malfunctions. Provide on-site training to the customers.

• Maintain documentation on new equipment, inspections, and equipment repairs and failures.

• Interface with cross functional work teams such as field applications, customer sup- port/services, Product management, manufacturing and marketing/sales.

• Timely and professionally handle field service and Application calls.

• Responsibility for all technical procedures to be performed on instruments at customer site.

• Ensure high quality performance in customer relation management.

• Design and implementation of control systems of:

1.Single Valve Steam Turbines.

2.Two Valves Steam Turbines.

3.Anti-Surge Controls of axial and centrifugal compressors.

4.Gas Turbines.

• Installing and operating Windows desktop and server operating systems. 

• TCP/IP networking and hardware maintenance and repair.

• Configuration and testing of any new hardware and software.