Esraa Salah ElNaparawy
Zagazig,Egypt
Summary
Experienced professional with a strong background in hospital operations, including patient registration, records management, and switchboard coordination, demonstrating exceptional organizational skills, attention to detail, and a commitment to confidentiality. Leveraging my expertise in communication and adaptability, I have successfully transitioned into roles in the media industry, hosting live TV and radio programs with professionalism and poise. This unique blend of administrative and creative experience equips me with the ability to excel in high-pressure environments, deliver results, and foster meaningful engagement, whether in healthcare settings or the media landscape.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Archives record Officer
Al Andalus Hospital
Zigzag, Egypt
10.2023 - 01.2025
- Organize and store patient records systematically for easy retrieval.
- Accurately input and update patient information in the hospital's record system.
- Protect patient data by strictly following confidentiality protocols and policies.
- Ensure compliance with legal and regulatory standards for medical record management.
- Provide authorized medical staff with timely access to necessary patient records.
- Oversee the retention, archiving, and secure disposal of records as per hospital policies.
- Assist in audits and research by supplying relevant documentation and data.
- Train and supervise junior staff in proper records management procedures.
Patient Registration Officer
Al Andalus Hospital
Zagazig, Egypt
07.2022 - 10.2023
- Welcome patients warmly and help them through the registration process, making sure all their personal and medical details are recorded accurately.
- Schedule and confirm appointments while coordinating with doctors and staff to avoid any overlaps or delays.
- Verify insurance details to ensure patients know what’s covered and explain any co-pays or out-of-pocket costs clearly.
- Answer questions and guide patients through hospital policies, services, and procedures with patience and professionalism.
- Handle billing tasks like processing payments and resolving any issues related to financial transactions.
- Keep patient records organized and up-to-date while maintaining strict confidentiality.
- Quickly register emergency patients to make sure they get the care they need without unnecessary delays.
- Work closely with other departments to ensure a smooth and hassle-free experience for every patient.
TV Show Host
El-Salam w El-Taban
Shubra, EGYPT
05.2019 - 01.2020
- Keep the show flowing naturally, making sure the audience stays hooked and entertained.
- Research topics and prepare content that feels fresh, relevant, and engaging for viewers.
- Talk to guests in a way that feels authentic and keeps the conversation interesting.
- Connect with the audience, whether it's through live chats, social media, or direct interaction.
- Work hand-in-hand with the production team to make sure everything goes off without a hitch.
- Promote the show like it’s your own, whether on-air, at events, or through personal appearances.
- Stay cool and composed when things don’t go as planned—it’s live TV, after all.
- Be yourself on screen, bringing personality and energy that makes viewers feel like they know you.
Radio presenter
Radio VO
Cairo, Egypt
03.2016 - 11.2016
- Host live or per-recorded shows, delivering engaging content to entertain and inform the audience.
- Conduct interviews with guests, including experts, celebrities, or local personalities.
- Research and prepare scripts, playlists, and discussion topics tailored to the target audience.
- Interact with listeners through phone-ins, social media, and live events to build audience connection.
- Announce news, weather updates, and traffic reports as part of the program schedule.
- Promote the station's brand, events, and special programs on-air and via public appearances.
- Operate studio equipment, manage sound levels, and coordinate with producers during broadcasts.
- Stay updated on current events and trends to keep the show relevant and engaging.
Patient Relations Officer
Al Tayseer International Hospital
Sharqia , Egypt
08.2013 - 12.2014
- Help patients and their families navigate the hospital system by explaining procedures, services, and policies.
- Listen to patient concerns, resolve issues promptly, and escalate unresolved matters when necessary.
- Act as a communication bridge between patients, doctors, and hospital departments to ensure clarity and efficiency.
- Guide patients through the admission and discharge processes to make their experience smooth and stress-free.
- Inform patients about their rights, responsibilities, and available services to help them make informed decisions.
- Collect feedback from patients to identify areas for improvement and maintain high service standards.
- Ensure patients feel valued and cared for, promoting satisfaction throughout their hospital journey.
- Handle patient information with discretion, maintaining strict confidentiality in line with hospital policies.
- Collaborate with medical and administrative teams to address patient needs and streamline services.
- Provide reassurance and guidance to patients and families during emergencies, remaining calm and supportive.
Patient Registration Officer
Al Tayseer International Hospital
Sharqia , Egypt
10.2012 - 08.2013
- Greet and assist patients upon arrival at the hospital.
- Collect and verify patient information, including personal details, medical history, and insurance information.
- Accurately enter patient data into the hospital's management system.
- Assign medical record numbers and ensure proper documentation.
- Verify patient insurance coverage and benefits.
- Coordinate with insurance providers to confirm coverage for treatments or procedures.
- Inform patients about co-payments, deductibles, and any out-of-pocket expenses.
- Assist in registering emergency patients quickly and efficiently.
- Coordinate with the emergency department to ensure seamless patient flow.
- Maintain calm and professionalism in high-pressure situations.
Receptionist
Al Tayseer International Hospital
Sharqia, Egypt
07.2011 - 10.2012
- Greet and welcome patients and visitors in a professional and friendly manner.
- Provide accurate information about hospital services, departments, and locations.
- Direct patients to appropriate service counters or departments.
- Schedule and confirm patient appointments using the hospital’s booking system.
- Coordinate with doctors and other medical staff for appointment availability.
- Manage cancellations and rescheduling requests efficiently.
- Maintain patient records and ensure their confidentiality.
- Update and manage databases, including patient details, billing information, and insurance data.
- Handle daily reports related to patient check-ins and appointments.
Education
Bachelor of Arts - Arts in Media
Zagazig University
Egypt 08.2008 - 05.2011
Skills
- Communication – Clear and effective interaction
- Attention to Detail – Accuracy in tasks and records
- Tech-Savvy – Proficient with relevant tools and systems
- Organization – Efficient management of tasks and schedules
- Problem-Solving – Quick and effective issue resolution
- Customer Service – Focused on positive client experiences
- Adaptability – Flexibility in dynamic situations
- Confidentiality – Protecting sensitive information
Languages
Arabic
Native
English
Advanced
Timeline
Archives record Officer
Al Andalus Hospital
10.2023 - 01.2025
Patient Registration Officer
Al Andalus Hospital
07.2022 - 10.2023
TV Show Host
El-Salam w El-Taban
05.2019 - 01.2020
Radio presenter
Radio VO
03.2016 - 11.2016
Patient Relations Officer
Al Tayseer International Hospital
08.2013 - 12.2014
Patient Registration Officer
Al Tayseer International Hospital
10.2012 - 08.2013
Receptionist
Al Tayseer International Hospital
07.2011 - 10.2012
Bachelor of Arts - Arts in Media
Zagazig University
08.2008 - 05.2011
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