Esraa AbdelFattah AbdelNassif Youssif
Dubai,UAE
Summary
Dynamic and resilient professional with a strong ability to adapt to market changes and manage relationships effectively. Demonstrates proactive follow-up behaviour and exceptional problem-solving skills under pressure. Committed to leveraging these competencies to drive organizational success and foster long-term client relationships.
Overview
6
6
years of professional experience
Work History
Business development manager
Graniti Building Materials LLC
Dubai, UAE
02.2022 - Current
- Negotiated contracts with vendors to secure best possible terms.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Negotiated payment plans for improved revenue collection.
- Scheduled regular follow-ups with clients, ensured timely payments.
- Updated client files regularly, ensuring accurate record keeping for future reference.
- Escalated complex issues, ensured timely resolution.
- Boosted company image through efficient problem resolution.
- Drove customer retention, building engaging relationships through every interaction.
Telesales and Indoor Sales
New House for Real Estate
10.2018 - 09.2021
- Carried out day-to-day duties accurately and efficiently.
- Received incoming direct sales enquiries via phone, website, email and referral partners.
- Cold-called customers from assigned contact lists to build new business.
- Maintained up-to-date knowledge of products, contributing to successful customer experience
- Completed customer orders with speed and accuracy.
- Oversaw daily operations to achieve high productivity levels.
- Resolved complaints swiftly with professionalism and empathy, improving brand reputation.
- Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
- Trained and coached new starters to be more familiar to the system and the company culture.
- Created timely follow-up alerts for increased sales conversions and completions.
Education
Bachelor of Commerce - Accounting
Alexandria University
Skills
- Adaptability to market changes
- Proactive follow-up behaviour
- Relationship Management
- Problem-solving
- Work under pressure
Languages
Arabic
Proficient (C2)
English
Upper intermediate (B2)
Timeline
Business development manager
Graniti Building Materials LLC
02.2022 - Current
Telesales and Indoor Sales
New House for Real Estate
10.2018 - 09.2021
Bachelor of Commerce - Accounting
Alexandria University
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