Esraa Adel Mahmoud El Shraby
Al Hawamdya
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Call Center Representative
S&H For Clothes
04.2023 - 06.2023
Handle customers
Data entry
Co-Teacher
Al Tabary Language School
06.2022 - 08.2022
How to deal with kids
More information about teaching
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Very-good - Business Management
High Institute For Administrative Science
Al Katmya07.2024
Thanwya Aama
Al Hwamdia Thanwya For Girls
Giza 06.2020
Skills
- Data Entry
- Customer Support
- Call Center Customer Service
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Answering questions
- Payment Processing
- Account updating
- Customer Relationship Management
- Cash Handling
- Problem-solving skills
Timeline
Call Center Representative
S&H For Clothes
04.2023 - 06.2023
Co-Teacher
Al Tabary Language School
06.2022 - 08.2022
Very-good - Business Management
High Institute For Administrative Science
Thanwya Aama
Al Hwamdia Thanwya For Girls
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