ESRAA MAGDI MIRGHANI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Officer
BANK OF khartoum
06.2018 - Current
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Educated customers about available services, products and bank resources.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Went above and beyond with service to promote loyalty and support bank goals.
Personal Banker
BANK OF KHARTOUM
06.2018 - Current
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Followed up with customers to gather feedback and provide additional assistance.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Monitored accuracy of customer information in system.
- Collected customer information and completed new account forms.
Management Assistant
TAHA DRUG & CHEMICALS CO.LTD
02.2017 - 05.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Managed filing system, entered data and completed other clerical tasks.
CUSTOMER SERVICE OFFICER
GRAN HOLIDAY VILLA
12.2016 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor - Management major Business Administrative
University of Khartoum
2015
Skills
- Customer Data Confidentiality
- New Product Information
- Customer Satisfaction
- Call and Email Handling
- Team Support
- Data Systems
- Service Quality
- Key Relationships
- Call Volume and Quality Metrics
- Interpretation and Translation Services
- Administrative and Office Support
- Customer Service Enhancement
- Problem Resolution
- Compliance Requirements
- Product Availability
- Customer Complaint Management
- Customer Retention Strategies
Certification
City: Khartoum Country: Sudan
bank of khartoum
- Anti –money laundering course16-8-2021
- Excellence in customer services course15-4-2021
- Imal system course18-6-2018
- information security awareness course
Timeline
Customer Service Officer
BANK OF khartoum
06.2018 - Current
Personal Banker
BANK OF KHARTOUM
06.2018 - Current
Management Assistant
TAHA DRUG & CHEMICALS CO.LTD
02.2017 - 05.2018
CUSTOMER SERVICE OFFICER
GRAN HOLIDAY VILLA
12.2016 - 01.2017
Bachelor - Management major Business Administrative
University of Khartoum
Similar Profiles
Musab Abdelazim Abdelrahman AhmedMusab Abdelazim Abdelrahman Ahmed
Teller at Bank of KhartoumTeller at Bank of Khartoum
Rogia Abdalaal Mohamed AbdallaRogia Abdalaal Mohamed Abdalla
Training In Bank Of Khartoum at Bank Of KhartoumTraining In Bank Of Khartoum at Bank Of Khartoum
Eman Mohamed Osman ElaminEman Mohamed Osman Elamin
Branch Universal Teller at Bank of KhartoumBranch Universal Teller at Bank of Khartoum
Ahmed MohamedAhmed Mohamed
Branch Universal Teller at Bank of KhartoumBranch Universal Teller at Bank of Khartoum
Dominic HutchinsonDominic Hutchinson
Customer Service Officer at Serco ASPACCustomer Service Officer at Serco ASPAC