ESRAA O H HETTINI
Fujairah,UAE
Summary
I like to base my work on Honesty, Sincerity, Loyalty and Reliability, mixed with Hard Work. I enjoy communicating with people to establish their requirements by discovering their needs and interests. I hope to provide the service best suited to the individual. I would like to work with your company because of your high standard and the excellent service you provide for your clients compared to that of other companies. I thrive on efficient teamwork, and I believe we can interact to our mutual benefit and to that of the clients.
Overview
12
12
years of professional experience
Work history
Sales executive
RAIBAL HOLDING - REFIX
Fujairah, UAE
10.2022 - Current
- Identified new business opportunities that enhanced growth potential of the company.
- Provided customers with price information and handled financial transactions.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Improved new business using targeted door-to-door selling.
- Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
Customer service representative
SQUARE COMMUNICATIONS HUB FZ LLC
Fujairah, UAE
01.2021 - 04.2021
- Managed high-volume customer queries simultaneously through effective multitasking.
- Advised customers on availability, pricing and location of products.
- Answered [Number]+ telephone calls per day with professionalism.
- Maintained compliant documentation on [Software] for reliable company records.
Customer service assistant
EMIRATES FIRE & RESCUE COMPANY (MOI) – UAE
Fujairah, UAE
10.2020 - 01.2021
- Adhered strictly to policies and procedures for continued company compliance.
- Followed escalation procedures to efficiently resolve complex queries.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
Call centre agent
Ministry of Foreign Affairs
Fujairah, UAE
07.2020 - 10.2020
- · Answering phones from agents professionally and responding to agents’ inquiries and complaints. · Handling and resolving agents’ complaints.
- · Identifying, escalating priority issues and reporting to the high-level management.
- · Routing inbound calls to the appropriate resources. · Completing call notes and call reports as necessary and updating them in the CRM.
- · Managing administration, communicating and coordinating with internal departments.
Business development officer
AUDEX - FUJAIRAH LL FZE
Fujairah, UAE
07.2019 - 10.2019
- Updated public-facing assets to deliver positive user experiences whilst maintaining brand image.
- Implemented robust growth strategies that resulted in a more robust bottom line.
- Led and delivered business development initiatives to achieve key company targets.
- Optimised online content to increase reach and engagement in targeted audience sectors.
OPD Coordinator
THUMBAY HOSPITAL FUJAIRAH
Fujairah, UAE
03.2017 - 06.2019
- · Working as Outpatient and Inpatient Coordinator · Tracking the Feedback from the patients , preparing report for the feedback forms of the hospital
- · Solving patients and customers complaints during my duty
- · Providing Arabic Translation on the request
- · Preparation of Official Letters in Arabic for Human resource Department, i.e.’ NOC, Tenancy Contract, License letters etc. · Looking after VIP Patients in the hospital to provide them instant help during hospital stay.
- · Tracking Outpatient Appointments, registration and billing of the OPD Patients for Doctors
Front desk agent
AL WASEET NEWSPAPER
Fujairah, UAE
03.2013 - 04.2016
- Created agendas for meetings, prepared materials and took detailed notes.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Advised guests of current offers and promotions to upsell services.
Education
Bachelor of Business Administration -
Manipal University
Dubai, UAE 03.2024 -
Bachelor of Business Administration -
Faculty of Economics - Damascus University
Damascus, Syria /2008 - /2011
High School -
Umm Al Momineen Secondary School for Girls
Fujairah, UAE /2005 - /2008
Timeline
Bachelor of Business Administration -
Manipal University
03.2024 -
Sales executive
RAIBAL HOLDING - REFIX
10.2022 - Current
Customer service representative
SQUARE COMMUNICATIONS HUB FZ LLC
01.2021 - 04.2021
Customer service assistant
EMIRATES FIRE & RESCUE COMPANY (MOI) – UAE
10.2020 - 01.2021
Call centre agent
Ministry of Foreign Affairs
07.2020 - 10.2020
Business development officer
AUDEX - FUJAIRAH LL FZE
07.2019 - 10.2019
OPD Coordinator
THUMBAY HOSPITAL FUJAIRAH
03.2017 - 06.2019
Front desk agent
AL WASEET NEWSPAPER
03.2013 - 04.2016
Bachelor of Business Administration -
Faculty of Economics - Damascus University
/2008 - /2011
High School -
Umm Al Momineen Secondary School for Girls
/2005 - /2008
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