Essa Alali
RAK, Dubai, Abu Dhabi
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work history
Student Recruitment and Admissions Specialist
Khalifa University
Abu Dhabi
10.2024 - Current
- Promote the institution and attract prospective students (local and international)
- Represent the institution at education fairs, open days, and recruitment events
- Receive, review, and process student applications
- Ensure all required documents are complete and accurate
- Provide academic guidance on programs, entry requirements, and pathways .
- Strong verbal and written communication skills
- Excellent interpersonal and relationship-building abilities
Parent Relationship Executive & Customer Service Line Manager
Aldar Education - Al Rayana School
Abu Dhabi
- Managing and developing the school communication channels.
- Assisting in the development of the school marketing strategy and organizing parent/community events.
- Management of front desk team and various complaints.
- Responsible for conducting school tours for prospective parents and visitors.
- Develop and manage school events to support the enrollment activities.
Customer Service and Happiness Agent
Amlak Finance
Dubai
01.2022
- Maintain and ensure accuracy of internal reports and records.
- Respond to all customer inquiries in all forms and build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Communicate and coordinate with colleagues as necessary to attain highest work quality.
- Keep records of customer interactions, transactions, comments, and complaints.
Operations Supervisor
Expo 2020
Dubai
10.2021 - 04.2022
- Follow-up with operation plans execution to assure its alignment with the management vision.
- Give suggestions on on-going operations to ease its flow and avoid tasks surplus based on best practices.
- Crowd management and build solid relations with inner and outer partners to assure high quality services.
- Participate in finding sophisticated systems to run pavilions and spread awareness of these systems and follow-up with related applications.
- Received 'supervisor of the month' award.
Certified Social Media Activist
RAKLIVE
01.2016 - 01.2026
- Coverage of numerous governmental and social events around the UAE.
- Promoting and marketing diverse number of brands to elevate sales and market value.
- Attain commercial support through media; to low, mid and high class businesses.
- Management of various social media platforms for photography coverage.
Education
Diploma -
Applied Technology High School
Bachelor of Information Systems - undefined
Business Solutions
Skills
- Media Editing
- Windows
- MS Office
- Photography
- Social Media Activist
- Excellent skills in public speaking
- Coordination, planning and organizational skills
- Administrative and leadership skills
- Problem solving and decision making
- Voluntary works organizational and managerial skills
- Event planning and management
- Marketing
LANGUAGES
Arabic - Native or Bilingual Proficiency
Native
English - Full Professional Proficiency
Fluent
Urdu
Advanced
Accomplishments
- UAE National Service (2020)
- Sheikh Saud Bin Saqr Foundation’s 'Ambassador of Hope' (2020)
- SANID 'Advance Emergency Response Volunteer'
- Youngest Social media Celebrity & Social media news channel owner in the emirate of Ras AlKhaimah (2018)
- TAKATOF 'Best Volunteer' (2013 - 2014)
VOLUNTARY EXPERIENCE
TAKATOF/SANED Programs, Management of miscellaneous festivals and concerts, Organizing attendees and operations, Communicating with crowd and answering queries, Achieved 1,000 credit hours of voluntary work
Timeline
Student Recruitment and Admissions Specialist
Khalifa University
10.2024 - Current
Customer Service and Happiness Agent
Amlak Finance
01.2022
Operations Supervisor
Expo 2020
10.2021 - 04.2022
Certified Social Media Activist
RAKLIVE
01.2016 - 01.2026
Parent Relationship Executive & Customer Service Line Manager
Aldar Education - Al Rayana School
Bachelor of Information Systems - undefined
Business Solutions
Diploma -
Applied Technology High School