Essam Mahmoud Abdelaal Hassan
Customer Happiness Consultant
Dubai
Summary
A Suitable position with an organization where I can utilize the best of my skills abilities that fit to my education skills and experience a place where an an courage and permitted to be an active participant as well vital contribute and development of the company.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Security Supervisor
Securiguerd Middle East
Abu Dhabi
01.2007 - 01.2009
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Recorded incident reports with detailed accounts of occurrences.
Customer Service Receptionist
Ministry Of Human Resources And Emiratisation
Dubai
02.2009 - 11.2019
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled assignments independently with good judgement and critical thinking skills.
happiness consultant
Twafouq Employers And Employees
Dubai
12.2019 - 12.2020
- Worked well in a team setting, providing support and guidance.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Typesetter
Digital Future Government Transaction Center
Dubai
08.2023 - 03.2024
- Continuously updated knowledge of industry trends and new typesetting software capabilities, applying relevant advancements to improve work quality.
- Optimized the use of typography to enhance content legibility and visual appeal in various materials such as books, brochures, and advertisements.
- Increased production efficiency by streamlining typesetting processes and implementing time-saving techniques.
- Managed multiple projects simultaneously while adhering to strict timelines, ensuring client satisfaction.
Education
High School Degree -
Abdelaziz Abdelkarim Secondary School
Suhag 09.1997 - 06.2000
Bachelor Of Applied Arts - Arabic Language Literature
Sohag University
Sohag 10.2000 - 06.2005
Skills
Data Entry
Teamwork and Collaboration
Attention to Detail
Quality Control Focus
Client relations experience
Continuous learning mindset
Certification
Service management
Timeline
Typesetter
Digital Future Government Transaction Center
08.2023 - 03.2024
Service management
05-2023
Creative problem solving
05-2023
happiness consultant
Twafouq Employers And Employees
12.2019 - 12.2020
Customer Service Receptionist
Ministry Of Human Resources And Emiratisation
02.2009 - 11.2019
Security Supervisor
Securiguerd Middle East
01.2007 - 01.2009
Bachelor Of Applied Arts - Arabic Language Literature
Sohag University
10.2000 - 06.2005
High School Degree -
Abdelaziz Abdelkarim Secondary School
09.1997 - 06.2000