Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Essam Mahmoud Abdelaal Hassan

Essam Mahmoud Abdelaal Hassan

Customer Happiness Consultant
Dubai

Summary

A Suitable position with an organization where I can utilize the best of my skills abilities that fit to my education skills and experience a place where an an courage and permitted to be an active participant as well vital contribute and development of the company.

Overview

17
17
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Security Supervisor

Securiguerd Middle East
Abu Dhabi
01.2007 - 01.2009
  • Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Recorded incident reports with detailed accounts of occurrences.

Customer Service Receptionist

Ministry Of Human Resources And Emiratisation
Dubai
02.2009 - 11.2019
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled assignments independently with good judgement and critical thinking skills.

happiness consultant

Twafouq Employers And Employees
Dubai
12.2019 - 12.2020
  • Worked well in a team setting, providing support and guidance.
  • Provided professional services and support in a dynamic work environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.

Typesetter

Digital Future Government Transaction Center
Dubai
08.2023 - 03.2024
  • Continuously updated knowledge of industry trends and new typesetting software capabilities, applying relevant advancements to improve work quality.
  • Optimized the use of typography to enhance content legibility and visual appeal in various materials such as books, brochures, and advertisements.
  • Increased production efficiency by streamlining typesetting processes and implementing time-saving techniques.
  • Managed multiple projects simultaneously while adhering to strict timelines, ensuring client satisfaction.

Education

High School Degree -

Abdelaziz Abdelkarim Secondary School
Suhag
09.1997 - 06.2000

Bachelor Of Applied Arts - Arabic Language Literature

Sohag University
Sohag
10.2000 - 06.2005

Skills

Data Entry

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Certification

Service management

Timeline

Typesetter

Digital Future Government Transaction Center
08.2023 - 03.2024

Service management

05-2023

Creative problem solving

05-2023

happiness consultant

Twafouq Employers And Employees
12.2019 - 12.2020

Customer Service Receptionist

Ministry Of Human Resources And Emiratisation
02.2009 - 11.2019

Security Supervisor

Securiguerd Middle East
01.2007 - 01.2009

Bachelor Of Applied Arts - Arabic Language Literature

Sohag University
10.2000 - 06.2005

High School Degree -

Abdelaziz Abdelkarim Secondary School
09.1997 - 06.2000

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Essam Mahmoud Abdelaal Hassan Customer Happiness Consultant