Esther Benjamin

Extended support via calls and email to cabin crew encompassing areas such as reliability, capability, lifestyle, and support. Additionally, fostering strong collaborations with key departments, including Crew Planning and Scheduling, Training, People Operations, Inflight Services, and Crew Connect Operations.

· Deliver accurate crew performance data aligned with reliability, lifestyle, and capability metrics.

· Plan and execute onboarding and workshops for ab-initio crew and new coordinators.

· Maintain compliance with Employment Regulations Manual and collaborate on process management.

· Supervise large-scale assessment centers and performance documentation for cabin crew.

· Managed HR records ensuring accuracy and confidentiality.

· Supported senior HR Business Partner with overall planning and evaluation of HR functions.

· Promoted to finance support role, overseeing vendor management and accounts receivables.

· Handled recruitment, onboarding, performance reviews, and HR data reporting.

· Coordinated with Finance on compensation processes and HR reporting.

· Managed mutual funds and insurance operations, risk audits, and MIS reporting.

· Client Servicing – Finance and administrative duties.

· Supported retail credit card operations, ensuring compliance and process accuracy.

· Fostered a collaborative work environment to enhance team performance.