Esther Kirubi
Dubai,UAE
Summary
Customer-focused professional with 7 years of experience in the customer service, Sales & Marketing industry, delivering exceptional service and creating memorable customer experiences. Detail-oriented and organized, able to multitask effectively in a fast-paced environment. Demonstrates a commitment to, excellent communication, and a talent for building positive connections with customers and colleagues.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Marketing & Events Planning
SOS Networks
Nairobi
2023.01 - 2024.01
- Coordinated and executed corporate events, conferences, and promotional activities to support marketing and business objectives
- Managed all aspects of event planning, including budgeting, venue selection, logistics, and vendor coordination
- Created event timelines, agendas, and schedules to ensure smooth execution and timely delivery of key activities
- Executed integrated marketing campaigns across various channels, including digital, print, and social media
- Monitored and evaluated campaign performance using metrics such as ROI, conversion rates, and customer engagement.
Retail sales associate
Wonder Kids Kenya Ltd
Nairobi
2021.10 - 2022.12
- Provided exceptional customer service to parents & children
- Maintained organized and visually appealing displays
- Met and exceeded sales targets consistently
- Assisted in inventory management and restocking
- Collaborated with team members to ensure smooth store operation
Sales Specialist/ Promoter
OPPO Mobiles Kenya
Nairobi
2021.01 - 2021.08
- Developed a deep understanding of mobile phones and related products available for sale, including their features, specifications, pricing, and benefits
- Stay updated with the latest trends and advancements in the mobile phone industry
- Provide basic technical support to customers, including assisting with setting up new devices, troubleshooting common issues, and guiding them on how to use features and functions
- Addressing requests, inquiries, and concerns promptly and effectively, maintaining a 99% customer satisfaction rate.
Sales Team Leader
Telecom Ke
Nairobi
2017.01 - 2020.12
- Lead and manage a team of sales representatives, providing guidance, motivation, and support to help them achieve their individual and team targets
- Establish clear and achievable sales targets for the team based on the company's objectives, market conditions, and growth projections
- Develop and implement effective sales strategies to acquire new customers, retain existing ones, and maximize revenue generation
- Manages the complete process of an event including planning stage, running the actual event itself and the post-event evaluation.
Education
Diploma in Business Management -
University of Nairobi
Nairobi 2016.08 - 2018.12
Skills
- Central Contact person for Customer Service
- Product Knowledge
- Relationship Building
- Cash Handling
- Multi-platform Communication
- Upselling
- Vendor Relations
- Cross-team Collaboration
- Operational Excellence
- Event Management
- Conflict Management
- Continuous Process Improvement
- Problem-Solving
- Cultural Sensitivity
- Language and IT Proficiency
- Protocols & Compliance
- Phone Etiquette
- Special Service Request Handling
Timeline
Marketing & Events Planning
SOS Networks
2023.01 - 2024.01
Retail sales associate
Wonder Kids Kenya Ltd
2021.10 - 2022.12
Sales Specialist/ Promoter
OPPO Mobiles Kenya
2021.01 - 2021.08
Sales Team Leader
Telecom Ke
2017.01 - 2020.12
Diploma in Business Management -
University of Nairobi
2016.08 - 2018.12