ESTHER NALUBIRI
Dubai,United Arab Emirates
Summary
Passionate Waitress eager to assist the team and willing to take on any task. Experienced at helping guests feel welcomed while responding to questions in a friendly and knowledgeable manner, with over 5 years of fine dining experience both in UAE and Africa. Well skilled in managing customers with passion and ensuring exceptional customer services
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Waitress Team leader
food4me- Home Me With Love
Dubai, UAE
2021.12 - Current
- Handled customer satisfaction by addressing complaints and issues that arose during service, facilitating positive dining experience.
- Coordinate with kitchen staff to ensure accurate orders and communication of special requests or dietary restrictions, ensuring careful preparation and presentation of dishes.
- Maintaining Cleanliness: Ensuring that dining area is clean and organized. This includes overseeing clearing and resetting of tables and ensuring that service stations are stocked and tidy
- Promoting Teamwork: fostering collaborative environment among team members, encouraging teamwork and effective communication to enhance service delivery, ensure professional communication skills between customers and team members to resolve customer complaints.
- Supervising team members and ensure efficient performance and high service standards.
- Training and Development: training new staffs by teaching them about menu, service protocols, and customer interaction techniques to ensure excellent service.
Store Supervisor
Namanve Industries LTD
Mukono-Kampala, uganda
2015.07 - 2016.10
- Enhanced sales through targeted upselling strategies on shop floor.
- Developed and inviting store environment to improve customer shopping experiences.
- Managed customer enquiries professionally, improving client relations.
- Ensured adherence to company policies, resulting in well-regulated working environment.
Bakery assistant
Rina's House
kampala, Uganda
2010.03 - 2015.09
- Ensured cleanliness in bakery through regular sweeping and mopping of floors, contributing to safe and inviting environment for customers.
- Collaborated on recipe development, leading to introduction of innovative products that enhanced bakery's offerings.
- Supported bread production to meet increased customer demand, ensuring consistent product availability.
- Stored baking ingredients properly to enhance their lifespan.
Education
High School certificate. - High School Certificate
St. John's Comprehensive Secondary School.
Kaliiro- Lyantonde District (Uganda) 2010.02 - 2013.11
Skills
- Food service equipment use
- Beverage preparation knowledge
- Hospitality-Focused mindset
- Hygiene regulations compliance
- Dietary requirements understanding
- Cleaning procedures competence
- Cash handling
- Customer Service
- High-volume dining
- Verbal communication
- Table clearing
- Food preparation
- Multidisciplinary teamwork
- Outstanding customer service
- Special dietary requirements
Timeline
Waitress Team leader
food4me- Home Me With Love
2021.12 - Current
Store Supervisor
Namanve Industries LTD
2015.07 - 2016.10
Bakery assistant
Rina's House
2010.03 - 2015.09
High School certificate. - High School Certificate
St. John's Comprehensive Secondary School.
2010.02 - 2013.11