ESTHER NORAH NANTONGO
Dubai
Summary
Detail oriented Lady experienced with managing customer interactions. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
ORTHOCURE MEDICAL CENTER
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
WAITRESS / HOSTESS
CITY MAX HOTEL
01.2021 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customer questions about hours, seating, and menu information.
- Answered phone calls to take orders, give information and document reservations.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Processed orders and sent to kitchen employees for preparation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
HIGH SCHOOL CERTIFICATE -
KOLOLO HIGH SCHOOL
Skills
- Strong problem solving skills
- A comprehensive understanding of safety procedures
- Attention to detail
- Cash handling
- Decision-making
- Hospitality service expertise
- Handling complaints
- Payment processing
- Table setting
- Active listening
- Time management
- High volume dining
- Upselling techniques
- Reservation management
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Languages
English ,
Advanced (C1)
Russian
Elementary (A2)
Timeline
CUSTOMER SERVICE REPRESENTATIVE
ORTHOCURE MEDICAL CENTER
03.2023 - Current
WAITRESS / HOSTESS
CITY MAX HOTEL
01.2021 - 12.2022
HIGH SCHOOL CERTIFICATE -
KOLOLO HIGH SCHOOL
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