Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
ESTHER  NORAH NANTONGO

ESTHER NORAH NANTONGO

Dubai

Summary

Detail oriented Lady experienced with managing customer interactions. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.

Overview

4
4
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

ORTHOCURE MEDICAL CENTER
03.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

WAITRESS / HOSTESS

CITY MAX HOTEL
01.2021 - 12.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customer questions about hours, seating, and menu information.
  • Answered phone calls to take orders, give information and document reservations.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Processed orders and sent to kitchen employees for preparation.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

HIGH SCHOOL CERTIFICATE -

KOLOLO HIGH SCHOOL

Skills

  • Strong problem solving skills
  • A comprehensive understanding of safety procedures
  • Attention to detail
  • Cash handling
  • Decision-making
  • Hospitality service expertise
  • Handling complaints
  • Payment processing
  • Table setting
  • Active listening
  • Time management
  • High volume dining
  • Upselling techniques
  • Reservation management
  • Customer service
  • Teamwork and collaboration
  • Friendly, positive attitude

Languages

English ,
Advanced (C1)
Russian
Elementary (A2)

Timeline

CUSTOMER SERVICE REPRESENTATIVE

ORTHOCURE MEDICAL CENTER
03.2023 - Current

WAITRESS / HOSTESS

CITY MAX HOTEL
01.2021 - 12.2022

HIGH SCHOOL CERTIFICATE -

KOLOLO HIGH SCHOOL
ESTHER NORAH NANTONGO