ESTHER SERANYA
Dubai ,United Arab Emirates
Summary
Friendly Barista with great people skills almost 2 years experience. Dedicated to creating a personalized experience for each customer. Knowledgeable about every step of coffee production, from planting to roasting to brewing and enthusiastic about promoting sustainable and fair-trade coffee.
Overview
2
2
years of professional experience
Work History
Barista
Brew Heaven Coffee Shop
Colombo , Sri Lanka
01.2024 - Current
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Performed cash handling duties accurately to maintain financial integrity.
- Trained new staff members on café operations, fostering teamwork and consistency.
Waiter
The Palms Hotel
Beruwala , Sri Lanka
01.2023 - 01.2024
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Education
Master Barista - Master Barista Programme
Colombo Barista School (Pvt.) Ltd
Colombo / Sri Lanka 05.2024 - 06.2024
ISO 22000 / HACCP Hygiene & Food Safety - Bartender Barista School
Colombo Bartender Barista School
Colombo/ Sri Lanka 03.2024 - 06.2024
Advance English Course - Certificate Course
British Council
Colombo / Sri Lanka 08.2023 - 10.2023
Diploma - Hospitality And Tourism Management
Times Academy
Nugegoda / Sri Lanka 02.2023 - 03.2024
G.C.E ( O/L) - Ordinary Level
Holy Family Convent
Dehiwala / Sri Lanka 09.2021 -
Skills
- Espresso machine operation
- Coffee grinding techniques
- Milk steaming and frothing
- Latte artistry
- Safe food handling
- Customer service excellence
- Cash register proficiency
- Barista training experience
- Health and Safety
Languages
English
Intermediate
Sinhala
Elementary
References
References available upon request.
Timeline
Master Barista - Master Barista Programme
Colombo Barista School (Pvt.) Ltd
05.2024 - 06.2024
ISO 22000 / HACCP Hygiene & Food Safety - Bartender Barista School
Colombo Bartender Barista School
03.2024 - 06.2024
Barista
Brew Heaven Coffee Shop
01.2024 - Current
Advance English Course - Certificate Course
British Council
08.2023 - 10.2023
Diploma - Hospitality And Tourism Management
Times Academy
02.2023 - 03.2024
Waiter
The Palms Hotel
01.2023 - 01.2024
G.C.E ( O/L) - Ordinary Level
Holy Family Convent
09.2021 -
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