ESTHER VUDEMBU CONGO
Dubai,UAE
Summary
Highly organised and detail-oriented professional with exceptional communication skills and a strong ability to work collaboratively in team settings. Demonstrates patience, sensitivity, and understanding, thriving under pressure while maintaining calm in stressful situations. Proficient in handling multi-line phone systems and skilled in Microsoft Word and Excel, with a commitment to delivering thorough and precise work. Career goals include leveraging organisational skills to enhance operational efficiency within dynamic environments.
Overview
17
17
years of professional experience
Work history
RECEPTIONIST
Armada Surgical Centre Dubai UAE
Dubai
2019.03 - 2026.05
- Welcoming clients at the reception.
- Taking requests from clients and processing it to the right office.
- Answering and forwarding phone calls to the appropriate office.
- Receiving complaints and following up to make sure of customer satisfaction.
- Managing people signing in and giving out security passes.
- Dealing with incoming and outgoing post and deliveries.
- Greeting clients or visitors and directing them to the right person or office.
CUSTOMER SERVICE AGENT
Meridian Medical Centre–Westland’s
Westland’s
2014.09 - 2018.02
- Attending to patients and advising them
- Taking care of the reception and ensuring its cleanliness
- Aid patients on which doctor to see according to their illness
- Provide information and assistance regarding our services
- Welcome patients in the facility
- Maintaining an awareness of all promotions and advertisements
- Display maintenance and housekeeping.
- Maintain solid service knowledge and all other aspects of patient’s service
- Communicate customer requests to management
- Book and reschedule appointments for patients
- Take care of exchange and returns.
- Handle emails
Call Centre Agent
KENCALL in KENYA
2009.09 - 2014.04
- Obtain client information by answering telephone calls.
- Interviewing client.
- Booking appointments for clients in different clinics and hospitals within the company of their choice.
- Determining eligibility by comparing client information to requirements.
- Establish policies by entering the client information.
- Transfer calls to different departments.
- Answer customers' questions, and provide information.
- Record client complains
- Manage and resolve customer complaints
- Follow up customer calls where necessary
- Update other departments when need be, e.g. notify our tech team of a network
- Issue within a specific region.
Education
IATA Certificate - Passenger Ground Service
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Premese Africa Development Institute
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KEVEYE GIRLS HIGH SCHOOL
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KAIMOSI FRIENDS PRIMARY SCHOOL
Skills
- Friendly to client's
- Team player
- Extremely organized and thorough in all work
- Pays attention to detail
- The ability to work well with others
- Sensitivity and understanding
- Patience and the ability to remain calm in stressful situations
- The ability to accept criticism and work well under pressure
- Capable of handling a multiple –line phone or switchboard
- Excellent writing and communication skills
- Computer literate MS packages and its applications ie
- Ms Word
- Ms Excel
Languages
KISWAHILI
ENGLISH
ARABIC
PERSONAL INTERESTS
Reading., Traveling., Playing volleyball.
Timeline
RECEPTIONIST
Armada Surgical Centre Dubai UAE
2019.03 - 2026.05
CUSTOMER SERVICE AGENT
Meridian Medical Centre–Westland’s
2014.09 - 2018.02
Call Centre Agent
KENCALL in KENYA
2009.09 - 2014.04
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Premese Africa Development Institute
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KEVEYE GIRLS HIGH SCHOOL
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KAIMOSI FRIENDS PRIMARY SCHOOL