Esther Wanjiku
Al Farwaniyah,Kuwait
Summary
Dedicated professional with a strong focus on guest relations and customer service, adept at verbal communication and problem solving. Demonstrates exceptional time management skills and the ability to work under pressure while adhering to policies. Committed to understanding and addressing guest needs, aiming to enhance service experiences and contribute positively to organisational goals.
Overview
4
4
years of professional experience
Work history
Front Office Ambassador
WALDORF ASTORIA KUWAIT
Al Farwaniyah, Kuwait
2024.06 - 2026.06
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Briefed home government on local socio-political scenarios regularly, aided informed decision making process.
Hostess
MANDARIN ORIENTAL HOTEL DOHA
Doha, Qatar
2023.03 - 2024.01
- Greet guests with a warm welcome upon arrival and efficiently guide them to their designated seating areas.
- Accommodate guests with reservations, seating arrangements, and special requests to elevate their dining experience.
- Inform guests about menu options, ongoing promotions, and available services, ensuring courteous and professional interactions.
- Maintain the cleanliness and organisation of the entrance, waiting, and reception areas at all times.
- Support special events and VIP arrivals to guarantee seamless guest experiences.
Hostess
VILLA ROSA KEMPINSKI
Nairobi
2022.01 - 2022.12
- Extend a warm welcome and greeting to guests upon arrival, ensuring a positive initial impression.
- Assist guests with seating arrangements, reservations, and fulfilling special requests.
- Disseminate information regarding hotel facilities, services, and menu selections to guests.
- Manage guest flow within dining and lobby areas to ensure operational efficiency.
- Handle guest inquiries and address complaints courteously, resolving issues with promptness.
- Preserve the cleanliness and presentation of lobby, entrance, and dining areas.
- Facilitate special events and VIP arrivals, ensuring a seamless guest experience.
Education
Degree - Hotel Management
KENYA UTALII COLLEGE
Nairobi, KenyaDegree - Chartered Financial Analyst
GARDEN ESTATE SECONDARY
Nairobi, KenyaSkills
- Verbal Communication
- Guest relations
- Customer service
- Communication skills
- Problem solving
- Time management
- Guest Service Experience
- Ability to work under pressure
- Adherence to Policies
- Focus on guest needs
LANGUAGES
Kikuyu
English
Swahili
Affiliations
- travelling
Timeline
Front Office Ambassador
WALDORF ASTORIA KUWAIT
2024.06 - 2026.06
Hostess
MANDARIN ORIENTAL HOTEL DOHA
2023.03 - 2024.01
Hostess
VILLA ROSA KEMPINSKI
2022.01 - 2022.12
Degree - Chartered Financial Analyst
GARDEN ESTATE SECONDARY
Degree - Hotel Management
KENYA UTALII COLLEGE