Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
ESTHER AYODEJI AKINOLA
Customer Service Manager
Dubai,United Arab Emirates
Summary
Overview
8
years of professional experience
4
years of post-secondary education
Work History
Global Village , International city, Dubai
Customer Service Agent
2021.09 - 2022.05 (8 months)
Job overview
- Communicated with clients regarding account services, statements, and balances.
- Resolved over 90 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Fafali Group , International city, Dubai
Customer Service Assistant
2021.01 - 2021.06 (5 months)
Job overview
- Maintained and managed customer files and databases.
- Described products to customers and how best to care for merchandise.
- Responded to customer calls and emails to answer questions about products and services.
Contec Global, Lagos, Lagos
Customer Service Manager
2018.07 - 2021.01 (2 years & 6 months)
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Prepared customer weekly complaints and enquires reports by collecting and analyzing customer information.
- Used Single view, TABS and Avaya softwares to keep records of customer interactions, customer accounts and file documents.
Techmahinda Ltd, Victoria Island, Lagos State
Customer Service Associate
2014.01 - 2018.06 (4 years & 5 months)
Job overview
- Answered live online chats to give quick answers and solve problems for one of the largest telecommunications in Nigeria
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Helped customers navigate website to use the online portal for added convenience and access to larger inventory.
Education
Bowen University Iwo, Osun
Bachelor of Science from Banking And Finance
2006.09 - 2010.06 (3 years & 9 months)
University Overview
Skills
- Documentation and reporting
Availability
See my work availability
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Available
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morning
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evening
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Timeline
Customer Service Agent
Global Village
2021.09 - 2022.05 (8 months)
Customer Service Assistant
Fafali Group
2021.01 - 2021.06 (5 months)
Customer Service Manager
Contec Global
2018.07 - 2021.01 (2 years & 6 months)
Customer Service Associate
Techmahinda Ltd
2014.01 - 2018.06 (4 years & 5 months)
Bowen University
Bachelor of Science from Banking And Finance
2006.09 - 2010.06 (3 years & 9 months)
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