Esther Charlotte NGO NDJOGI
DUBAI
Summary
Well presented with exceptional customer service skills, and the ability to provide an effective reception in a variety of office based environments. Experienced in working under pressure in a quick-paced fast moving environment and able to receive guests on arrival in a friendly, helpful and approachable manner. Able to be a integral member of a administrative and clerical team, and can follow instructions and also have a willingness to learn. With excellent experience in industry I maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Outgoing and friendly receptionist , I'm delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Currently looking for a suitable receptionist position with a progressive company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER /CUSTOMER SERVICE AGENT
LABEL 24, Br OF TIA FASHION LLC
DUBAI
08.2014 - 03.2018
- MEENA BAZAR, COSMOS LANE PHONE, Responsible for ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required
- Doing this by using judgment and taking decisions within established procedures for each enquiry
- Responsibilities:
- Welcome guest with a smile from entry in the establishment
- Resolve customers’ complaints
- Answer customers’ question and provide information on procedures or policies
- Win over customers
- Understand the mindset of a customer
- Make customers feel valued, welcomed and accepted
- Be patient with demanding customers
- Relay information in a concise and clear manner
- Remain calm, courteous and respectful at all times (even when customers are angry and argumentative)
- Quickly understand and interpret customers' needs and wants (even if this means having to read between the lines)
- Make a customer’s experience as enjoyable as possible
- Understanding the customer's point of views
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
RECEPTIONIST
JOUVENCE HOTEL YAOUNDE CAMROON
YAOUNDE
03.2012 - 01.2014
- Working within a reception environment providing a telephone answering, admin and reception service as well as organizing the post, welcoming visitors and providing hospitality towards guests and clients
- Responsibilities
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department
- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees
- Maintain executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel
- Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products
- Manage front office reception area by cleaning and organizing desk and visitor lobby.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Corresponded with clients through email, telephone or postal mail.
EXECUTIVE SECRETARY
BODIO BILINGUAL COMPLEX, St AUGUSTIN
YAOUNDE
05.2009 - 01.2012
- COLLEGE in YAOUNDE-CAMEROON, Responsible for providing secretarial and administrative support to all parts of the business
- Other tasks include covering the reception area at lunchtime and during holiday periods, meeting and greeting visitors, answering their queries and dealing with deliveries
- RESPONSIBILITIES
- Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements and expenses reports
- Maintained office scheduling and event calendars
- Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports
- Set up and handled incoming mail and office filing systems
- Collected and coordinated the flow of internal and external information
- Managed office equipment and office space
- Established the administrative work procedures for tracking staff’s daily tasks
- ACHIEVEMENTS
- Learned to operate new office technologies as they were launched and implemented
- Promoted to supervisor of other secretarial/clerical staff
- Assumed responsibility of providing new employees with training and orientation.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
Education
Certificate of Completion of Training Secretary - MICROSOFT OFFICE /EXCEL/POWER POINT
ROLLA COMPUTER MANAGEMENT TRAINING
DUBAI-UAE 02.2018
BACHELOR DEGREE - BIOCHEMISTRY
UNIVERSITY of YAOUNDE 1-NGOA-EKELE
YAOUNDE08.2011
DIPLOMAS - MARKETING AND ADVERTISING
WESTFORD ACADEMIE
LONDON, UK05.2018
INTERNATIONAL DIPLOMA - BUSINESS ADMINISTRATION AND MANAGEMENT,
PHOENIX INSTITUTE
DUBAI, UAE 01.2017
Skills
- Exceptional customer service
- Mastery of customer service
- Customer service optimization
- Customer service and assistance
- Customer service professional
- Adherence to high customer service standards
- Efficient customer service expert
- Guest Services Agent training
- Customer Service and Communication Skills
Websites
Accomplishments
- Recognized by customers and manager for expedient and effective service.
- Responded to over 100 customer inquiries each day.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Assisted management with the training of 3 new staff members.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Positioned as key team member to transfer over 100 datas from hard copy into new digital database.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Additional Information
Excellent telephone manner.
Can offer a warm & friendly greeting to visitors.
Smart, presentable appearance.
Ensuring an efficient running and operation of the Reception Desk.
Good organization and prioritization skills.
Self-motivated, proactive & hardworking.
Ability to listen and anticipate.
Fully aware of all Health & safety legislation relating to office work.
Experience of arranging month end invoicing on the System.
Accept and adhere to the need for strict confidentiality
Affiliations
- Association of Information Technology Professionals
- Association for Computing Machinery
- APICS – Association for Supply Chain Management
- Project Management Institute
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
- MARKETING AND ADVERTISING UK LONDON
- INTERNATIONAL DIPLOMA IN BUSINESS ADMINISTRATION AND MANAGEMENT IN DUBAI -UAE
Singing, Traveling, participating in community development, Picnics, listening to music
Music is my passion as well as singing , reading ,travelling .
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Timeline
ASSISTANT MANAGER /CUSTOMER SERVICE AGENT
LABEL 24, Br OF TIA FASHION LLC
08.2014 - 03.2018
RECEPTIONIST
JOUVENCE HOTEL YAOUNDE CAMROON
03.2012 - 01.2014
EXECUTIVE SECRETARY
BODIO BILINGUAL COMPLEX, St AUGUSTIN
05.2009 - 01.2012
Certificate of Completion of Training Secretary - MICROSOFT OFFICE /EXCEL/POWER POINT
ROLLA COMPUTER MANAGEMENT TRAINING
BACHELOR DEGREE - BIOCHEMISTRY
UNIVERSITY of YAOUNDE 1-NGOA-EKELE
DIPLOMAS - MARKETING AND ADVERTISING
WESTFORD ACADEMIE
INTERNATIONAL DIPLOMA - BUSINESS ADMINISTRATION AND MANAGEMENT,
PHOENIX INSTITUTE