ESTHER GINA OBETO
Dubai
Summary
Accomplished and confident hospitality professional with expertise in guest relations and Michelin-level serving. Demonstrates strong skills in upselling, menu promotion, and professional communication. Proficient in complaint resolution and cash handling, ensuring seamless service and customer satisfaction.
Overview
2
2
Languages
1
1
Certification
6
6
years of post-secondary education
11
11
years of professional experience
Work history
Head Waitress
LOWE Restaurant, KOA CANVAS, Al Barari
Dubai, UAE
2022.07 - Current
- Acting as primary liaison between the kitchen and colleagues to streamline service operations.
- Coordinating complex timelines in a fast-paced environment to ensure 100% guest satisfaction.
- Checking guest satisfaction regularly through personal interaction assuring positive dining experiences every time.
- Resolving customer complaints promptly ensuring repeat business.
- Processing payments, balancing tills, and handling large cash/card transactions with 100% accuracy.
- Adhere to strict standards for food safety and hygiene to protect guests.
- Preparing daily cash reports after each shift ensuring transparency in financial transactions.
Legal Secretary
Obach and Associates
Nairobi, Kenya
2016.01 - 2022.06
- Conducted research on legal precedents, case law, and statutory regulations to support attorneys in case preparation.
- Drafted legal documents, facilitating timely case completion and supporting legal team objectives.
- Coordinated scheduling and calendar management for senior lawyers and court proceedings, ensuring optimal time management.
- Provided comprehensive administrative support to a team of solicitors, resulting in increased efficiency.
- Organised and maintained case files, enhancing document accessibility for efficient case management.
Education
Bachelor of Laws - Social/International Law
Shivaji University
Maharashtra, India 2009.04 - 2015.04
Skills
- Service coordination
- Cash management
- Menu upselling
- Complaint handling
- Guest engagement
- Professional Communication
Certification
Barista Certificate, Raw Coffee Company, Dubai.
Computer Proficiency, Strategic studies Center, Kenya
REFERENCES
References available upon request
Languages
English
Advanced
French
Beginner
Accomplishments
Recognized as employee of the year.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Head Waitress
LOWE Restaurant, KOA CANVAS, Al Barari
2022.07 - Current
Legal Secretary
Obach and Associates
2016.01 - 2022.06
Bachelor of Laws - Social/International Law
Shivaji University
2009.04 - 2015.04