Eswert Craig
Sharjah,SH
Summary
Exceptional leader with over 5 years of diverse and detailed experience in customer service. Proven ability in handling emergency management, leading teams, and enhancing service quality. Adept at maintaining high levels ofcustomer satisfaction and safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head of Academy
Sharjah Cricket Club LLC
05.2024 - Current
- Established strong community partnerships, fostering collaborative relationships between the Academy and local businesses by getting sponsorship for the academy in excess of 300000 dirhams
- Streamlined administrative processes for increased efficiency and improved communication within the Academy by introducing a monthly newsletter.
- Monitored student progress using data-driven assessment methods, leading to targeted sports performance interventions and support services.
- Championed technology integration in training sessions, expanding access to digital resources that supported diverse coaching needs across content areas.
Academy Coordinator
Sharjah Cricket Club LLC
11.2022 - 05.2024
- Provided ongoing support to 15 coaches through regular session observations, feedback, and coaching sessions promoting best practices in instruction.
- Served as a liaison between administration, teachers, parents, and community members to support the goals of the academy.
- Increased parent involvement through regular communication and informative events promoting academy objectives.
- Managed budgets and resources effectively, ensuring optimal allocation of funds for program success by increasing revenue by 40 % and achieving 1.2 million Dirhams in revenue.
- Promoted good habits to improve quality of students' outcome and encourage student development.
- Coordinated professional development opportunities, resulting in improved staff performance and expertise.
- Ensured compliance with state reporting requirements by maintaining accurate records of student attendance rates, grades achieved.
Operations Manager
AL MADEENA SPORTS ACADEMY
08.2019 - 10.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Education
Bachelor of Arts - Physical Education
Dr. Ram Manohar Lohia Avadh University, Ayodhya
Ayodhya, India05-2026
MBA - Sports Management
RB COLLEGE OF THE UNITED KINGDOM
Birmingham05-2024
Diploma - Sports Coaching And Management
Gateway Christian Training College
Harare,Zimbabwe12-2012
Skills
- Customer Service
- Emergency Management
- Team Leadership
- Interpersonal Communication
- Conflict Resolution
- Sales and Upselling
- Multitasking
- Safety Procedures
- Friendly, positive attitude
- Teamwork and collaboration
Certification
- First Aid and CPR -Red Cross
- Aviation Safety and Security - IATA
- Dangerous goods handling
- Customer Care Diploma
Languages
English
Bilingual or Proficient (C2)
Hindi
Beginner (A1)
Urdu
Beginner (A1)
Zulu
Intermediate (B1)
Accomplishments
- Achieved record revenue of 1.2 million by introducing Spynpro academy management software for efficient revenue collection.
- Achieved a high number of 10 students representing the UAE U19 Cricket team and 4 for Under 16 by introducing effective training systems and integrating sports science in our coaching.
- Nominated for the award 2 years in a row for the Integrity Award
- Invited to speak at OOB as guest of honor at their athletics day
Timeline
Head of Academy
Sharjah Cricket Club LLC
05.2024 - Current
Academy Coordinator
Sharjah Cricket Club LLC
11.2022 - 05.2024
Operations Manager
AL MADEENA SPORTS ACADEMY
08.2019 - 10.2022
Bachelor of Arts - Physical Education
Dr. Ram Manohar Lohia Avadh University, Ayodhya
MBA - Sports Management
RB COLLEGE OF THE UNITED KINGDOM
Diploma - Sports Coaching And Management
Gateway Christian Training College
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