Etchu Belvie Susan Nkongho

• Oversee the safety, cleanliness and profitability of the gym.
• Work with the team to provide clients with superior services,products and guidance.
• Handle grievances,complaints and questions in a calm and prompt manner.
• Organize and host monthly events to build a strong rapport between staffs and clients.
• Ensure good flow of communication between management, team and clients.
• Demonstrate respect, friendliness and willingness to help wherever needed.

Key Achievement

• Increased clientele base from 200 to 400+ at half its time through satisfied client referral campaign.

• Actively engaged clients upon entrance and via phone calls with pleasant greeting.
• Conducted tours of facility to showcase features and answer questions.
• Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
• Provided information about restrictions and assisting clients on the gym floor to ensure safety.

Key Achievements

• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Increased profitability by 24% by achieving sales quotas and upselling other brand products.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recommended products to customers, thoroughly explaining details.

• Increased clientele base by doing one on one sales campaign together with team.
• Gladly assisted clients in selecting lens frames matching their taste.