Years of professional work
Ethan Delfini
Dubai
Summary
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Detail-oriented Tour Operator with a passion for sharing the history of Iceland and its people with guests. Drives sales through excellent customer service skills. Adept with coordinating payments.
Overview
2
2
Work History
Glacier Tour Guide and Operations Manager
Troll Expeditions
05.2023 - 10.2023
- Built personal relationships with costumers to promote positive experiences and lasting memories.
- Trained new employees on proper protocols and customer service standards.
- Researched information on Iceland geology to provide accurate, detailed and interactive tours.
- Guided groups of up to 14 people, (including children), on scheduled tours.
- Booked, collected and deposited payments from costumers.
Service Station Manager
Better Choice
01.2023 - 05.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Electrician's Apprentice
Knox Construction
08.2022 - 12.2022
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Pulled wire through conduits and through holes in walls and floors.
- Worked under supervision of experienced electricians to learn trade and develop electrical knowledge.
- Assisted my supervisors in conduit placement inside designated partitions, walls and other concealed areas.
Education
High School Diploma -
Convitto Vittorio Emanuele II
Rome, Italy06.2021
Skills
- Microsoft Office and Excel Proficient
- Data Entry
- Analytical Thinking
- Google Drive
- Project Planning
- Problem-Solving
- Time Management
Languages
Chinese (Mandarin)
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Glacier Tour Guide and Operations Manager
Troll Expeditions
05.2023 - 10.2023
Service Station Manager
Better Choice
01.2023 - 05.2023
Electrician's Apprentice
Knox Construction
08.2022 - 12.2022
High School Diploma -
Convitto Vittorio Emanuele II
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