Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ethan Delfini

Ethan Delfini

Dubai

Summary

  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Detail-oriented Tour Operator with a passion for sharing the history of Iceland and its people with guests. Drives sales through excellent customer service skills. Adept with coordinating payments.

Overview

2
2

Years of professional work

Work History

Glacier Tour Guide and Operations Manager

Troll Expeditions
05.2023 - 10.2023
  • Built personal relationships with costumers to promote positive experiences and lasting memories.
  • Trained new employees on proper protocols and customer service standards.
  • Researched information on Iceland geology to provide accurate, detailed and interactive tours.
  • Guided groups of up to 14 people, (including children), on scheduled tours.
  • Booked, collected and deposited payments from costumers.

Service Station Manager

Better Choice
01.2023 - 05.2023
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Electrician's Apprentice

Knox Construction
08.2022 - 12.2022
  • Organized materials and tools in to maintain clean and neat work areas.
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Pulled wire through conduits and through holes in walls and floors.
  • Worked under supervision of experienced electricians to learn trade and develop electrical knowledge.
  • Assisted my supervisors in conduit placement inside designated partitions, walls and other concealed areas.

Education

High School Diploma -

Convitto Vittorio Emanuele II
Rome, Italy
06.2021

Skills

  • Microsoft Office and Excel Proficient
  • Data Entry
  • Analytical Thinking
  • Google Drive
  • Project Planning
  • Problem-Solving
  • Time Management

Languages

Chinese (Mandarin)
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)

Timeline

Glacier Tour Guide and Operations Manager

Troll Expeditions
05.2023 - 10.2023

Service Station Manager

Better Choice
01.2023 - 05.2023

Electrician's Apprentice

Knox Construction
08.2022 - 12.2022

High School Diploma -

Convitto Vittorio Emanuele II

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Ethan Delfini