ETHISHAM IQBAL
Dubai,UAE
Summary
Dynamic professional with expertise in sales and negotiation, customer service, and real estate. Demonstrates proficiency in CRM technology and business intelligence tools, ensuring regulatory compliance and accurate sales forecasting. Skilled in crafting compelling value propositions and achieving targets through product knowledge mastery. Committed to influencing clients and driving success in competitive markets while pursuing opportunities for growth within the industry.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Sales Consultant
House Hunters Real Estate
Dubai
2023.01 - 2025.06
- Specialising in secondary market sales of villas and townhouses across Dubai
- Building and maintaining strong client relationships, offering tailored property solutions
- Conducting market analysis to provide clients with strategic buying/selling advice
- Coordinating property viewings, negotiations, and closings
- Using CRM systems to track leads, manage client communication, and report sales activity
- Collaborating with listing agents, mortgage consultants, and legal teams to streamline transactions
- Awarded 'Best Newcomer' for outstanding performance
- Successfully closed 28 property deals in the first year
Insurance Advisor
SWINTON INSURANCE
2018.03 - 2023.12
- Managed inbound calls regarding insurance renewals, objections, and retention
- Up-sold legal and breakdown cover; cross-sold home, fleet, and liability insurance
- Consistently achieved monthly KPI targets while maintaining FCA compliance
- Conducted admin processing, claims support, and fraud identification
Insurance Advisor
DIRECT LINE
2016.08 - 2018.03
- Handled policy renewals, complaints, and claim resolutions
- Guided clients to select best-suited insurance packages
- Completed advanced training in customer behaviour and sales techniques
Customer Service Advisor
JD WILLIAMS – SERCO
2015.09 - 2016.08
- Managed enquiries, processed payments/orders, and addressed complaints
- Complied with FCA regulations and sales targets using internal systems
Contact Centre Advisor
CONVERGYS – VODAFONE
2014.09 - 2015.08
- Customer retention, upgrade processing, and order management
Team Leader
APPCO MARKETING
2014.01 - 2014.08
- Door-to-door sales, target setting, training crew members, and team motivation
Customer Assistant
TESCO
2012.04 - 2013.12
- Checkout support, stock control, and customer service
Education
BTEC Business National Diploma Level 3 - Accountancy, Economics, Business Law, Administration, Starting a Small Business, Marketing, Internet Marketing, Business Operations
Kirklees College
2009.01 - 2011.01
GCSEs - Mathematics, English, Science, Drama, ICT, Business
Brooks Bank School
2003.01 - 2008.01
Skills
- Sales & Negotiation
- Customer Service
- Real Estate Expertise
- Client Influence
- CRM & Tech Proficiency
- Regulatory Compliance
- Business intelligence tools
- Value proposition crafting
- Sales forecasting accuracy
- Product knowledge mastery
- Target achievement focus
Personal Information
Date of birth: 06/26/92
Custom
- Music
- Fitness
- Gym
- Boxing/MMA
- Socialising
- Reading
Accomplishments
award for best newcomer
Timeline
Sales Consultant
House Hunters Real Estate
2023.01 - 2025.06
Insurance Advisor
SWINTON INSURANCE
2018.03 - 2023.12
Insurance Advisor
DIRECT LINE
2016.08 - 2018.03
Customer Service Advisor
JD WILLIAMS – SERCO
2015.09 - 2016.08
Contact Centre Advisor
CONVERGYS – VODAFONE
2014.09 - 2015.08
Team Leader
APPCO MARKETING
2014.01 - 2014.08
Customer Assistant
TESCO
2012.04 - 2013.12
BTEC Business National Diploma Level 3 - Accountancy, Economics, Business Law, Administration, Starting a Small Business, Marketing, Internet Marketing, Business Operations
Kirklees College
2009.01 - 2011.01
GCSEs - Mathematics, English, Science, Drama, ICT, Business
Brooks Bank School
2003.01 - 2008.01