Eufraim Enrile - Sale Associate / Head Cashier / Store Administrator / Supervisor

Summary

Detail-oriented professional with expertise in implementing company SOPs, staff supervision, and scheduling. Proficient in RFID technology for stock movement and counting, as well as opening and closing procedures. Skilled in POS system operation, sale displays, and Microsoft Excel. Demonstrates strong team leadership and comprehensive knowledge of Microsoft Office applications. Holds a valid driver's licence.

Overview

12

years of professional experience

1

Certification

Work history

Sale Associate / Head Cashier / Store Administrator / Supervisor

AL SHAYA International - Abu Dhabi Mall H&M

Abu Dhabi

2014.08 - 2026.06

Supervisor H&M Abu Dhabi Mall: Supervised and trained staff to deliver excellent customer service. Answered customer questions and addressed any complaints in timely and courteous manner. Stayed up to date on product trends and customer needs. Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organized shop floor. Maximized sales opportunities by communicating new shop and online promotions clearly to staff and customers.
Store Administrator H&M: Utilized exceptional customer service skills to create welcoming atmosphere for visitors. Supervised sales assistants in merchandising goods, processing payments and resolving product-related issues to maintain store shopping standards. Combed financial accounts and assessed discrepancies between budgets and actual expenses, implementing measures to reconcile finances. Communicate staff query in terms of (renewal, advances, leaves… and related queries directly to company). Employed sales skills to determine visitors' needs, recommending and selling additional products for increased revenue. Handled clients' complaints with excellent knowledge of compensation procedures and return policies. Trained staff on emergency health and safety procedures and guided employees on evacuation procedures to minimize incidents. Helped shop floor staff to unpack and count deliveries during quiet periods.
Head Cashier: Opening and Closing procedure, distribution of cash floats, distribution of cash floats with accurate amount. Reconcile / Settle all finance related discrepancies upon EOD. Monthly up-date of Store hand held floats (PC float, Till float, Change/Extra float). Provide all required documents, receipts, approvals on any store expense. Implement SOP on cash handling in Till Point, awareness on Bank / in store promotion.
Sale Associate / Cashier: Driving Sale through customer engagement, suggestive selling and sharing product knowledge. Greeting customer with genuine smile, eye to eye contact and with welcoming manner. Add on selling, product suggestion and introduction of new product. Approach customer politely if needed help or asking query for certain product. Direct customer by escorting them to certain area or to counters upon payment. Process payment in terms of cash, card payments, voucher, loyalty programs, etc… Assist with inventory, including receiving and stocking merchandise, all product displayed must have correct prices. A keen eye for potential security issues, theft, or any other store related issue. Bid farewell to customer.

Education

Certificate of Higher Education - Sterile Processing and Distribution

Podium Medical Training Institute

Abu Dhabi, AZ

Certificate of Higher Education - Computer System Design and Programming

AMA Computer Learning Center

Cabanatuan City, PHL

Skills

Implementation of Company SOP
Staff supervision
Scheduling
RFID knowledge (movement of stocks, Stock counting)
Opening and closing procedures
POS system operation
Sale displays

Microsoft Excel
Team leadership
Knowledge of Microsoft Office Applications
Customer-Focused approach
Effective selling techniques
Multitasking efficiency
Stock control