Eugene Otiato
Dubai
Summary
Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines.
Overview
8
8
years of professional experience
Work history
Senior Butler/Front desk
JUMEIRAH DAR AL MASYAF
2022.03 - Current
- Managing and making all the guests booking for inhouse and future arrivals
- Pre arrival calls and email to get the guests preferences and pre booking of the restaurants
- Received visitors, answered telephone calls and coordinated special services for busy owners.
- Ensuring guests' comfort in case of any emergency situation and follow the fire evacuation procedure
- Following high performance principles in terms of arrival and departure experiences for the guests, as per the LQA standard
- Ensuring that an effective handover is made between duty shifts
- Oversighting and cordinating with other department to ensure quick and efficient service delivery
- Cleaning of the Butler Pantry and always maintain the HACCP standards
- Cleaning the silverware, polishing the glasses, folding napkins and setting the fruit baskets daily
- Maintains full control over the Private Bar Inventory on the respective villa
- Looking after the Reception Desk on floor
- Carry out guest registration, cashiering and other administrative tasks as per the standard.
- Responded to injuries and illness, applies skills in basic medical care and identifying symptoms for medical personnel.
- Maximised hotel revenue, utilising Opera PMS to control daily room inventory.
- Recommended hotel services to upsell dining, bar and spa experiences.
Butler Service
JUMEIRAH DAR AL MASYAF
2020.01 - 2022.03
- Escalated issues and complaints for prompt management resolution.
- Delivered professional, friendly service across customer-facing tasks.
- Trained staff in proper cleaning, sanitisation and infection control.
- Supplied minibars with beverage and snack replenishments.
- Anticipated needs of guest, consistently forward thinking to best solve problems before they arose.
- Reported damages and breakages, promptly repairing items and arranging replacements.
- Handled customer laundry with care to maintain garment and linen condition.
- Built trusted relationships with clients to achieve outstanding customer loyalty.
- Supplied guests with extra towels and toiletries, noting additional requirements for well-maintained inventories.
Butler Service
DEPARTMENTAL CROSS TRAININGS, BURJ AL
2019.05 - 2019.07
- Set up and service of suites according to the guest preferences
- Maintain seamless interaction with guests in order to facilitate guest recognition
- Cleaning of the Butler Pantry and always maintain the HACCP standards
- Cleaning the silverware, polishing the glasses, folding napkins and setting the fruit baskets daily
- Maintains full control over the Private Bar Inventory on the respective floor
- Full attendance of guest laundry (i.e., documenting, checking, sorting, and preparing for delivery to the guest suites in prepared boxes
- Looking after the Reception Desk on floor
- Carry out guest registration, cashiering and other administrative tasks as per the standard.
Supervisor, Guest service buggy operator
MADINAT JUMEIRAH
2016.06 - 2017.01
- Setting goals for performance and deadlines in ways that comply with company's plans and vision
- Organizing workflow and ensuring that employees understand their duties
- Monitoring employee productivity and providing constructive feedback and coaching
- Managing the duty roaster of each employee and preparing everyday manning
- Attending to the guest's complaints whenever necessary.
Education
Certificate of Basic Computer -
Certificate of Secondary Education - undefined
2008
Certificate in Primary Education - undefined
2004
Skills
- Computer Proficiency
- Accounting support
- Report writing
- Problem-solving skills
- Customer service
- Sales strategies
- Eye for detail
- Exceptional hospitality
Interests
HOBBIES
, Socializing, running, dancing and swimming.
Languages
English
Fluent
Trainings
⦁ Basic Food Hygiene
⦁ HACCP Awareness
⦁ Handling of guest complaints
⦁ Fire fighting and evacuation procedures
⦁ First Aid
Timeline
Senior Butler/Front desk - JUMEIRAH DAR AL MASYAF
2022.03 - Current
Butler Service - JUMEIRAH DAR AL MASYAF
2020.01 - 2022.03
Butler Service - DEPARTMENTAL CROSS TRAININGS, BURJ AL
2019.05 - 2019.07
Supervisor, Guest service buggy operator - MADINAT JUMEIRAH
2016.06 - 2017.01
Kenya Institute of Management - Certificate of Basic Computer,
Kabuyefwe secondary school - Certificate of Secondary Education,
Ziwani primary school - Certificate in Primary Education,