Technical support
EUGENE S. ALIBAYA
HEIGHT RIDERS TECHNICAL SERVICES LLC
Dubai
17
Years of experience
Dynamic technical professional with over 17 years of experience in the marine, oil and gas, and facilities management industries. Proven track record of collaborating with multinational teams across GCC countries on key account management, project management, coatings, inspections, surveys, and quality assurance and control within the coatings sector. Expertise in rope access operations for both hard and soft services in the facilities management sector, underscored by a strong commitment to safety, quality, and operational excellence. Committed to contributing extensive technical knowledge and project management skills to a forward-thinking organization focused on business growth and operational success.
Work History
COATING OPERATIONS MANAGER
2 Years 8 Months- Managed project phases, coordinating resources and timelines to achieve project objectives effectively.
- Conducted detailed estimations for painting and blasting projects, ensuring alignment with onshore and offshore specifications.
- Collaborated with office team to develop comprehensive site-specific MSRA to ensure compliance.
- Conducted thorough inspections and evaluations of painting coating projects to guarantee compliance with quality specifications.
- Coordinated with external and internal stakeholders to define and manage project expectations effectively.
- Managed project timelines and deliverables to ensure seamless execution from initiation to completion.
- Developed and implemented a strategic project management plan to track and assess project milestones. Mentored and supervised project team members to enhance productivity and team dynamics. Cultivated strong professional relationships to facilitate successful project outcomes.
- Developed comprehensive project scope to align team efforts. Prioritized tasks strategically to optimize project execution.
- Regularly reviewed and revised project documentation to reflect current processes and facilitate effective communication among team members.
- Coordinated efforts across departments to meet project requirements and enhance workflow efficiency.
- Developed and implemented communication protocols to ensure clarity and efficiency.
- Provided comprehensive information resources to support team collaboration.
- Maintained detailed timesheets reflecting daily work hours for operational efficiency.
- Ensured adherence to predefined scope by managing and evaluating project task execution.
- Streamlined collaboration between teams to enhance the quality of project outputs.
- Monitored operations and escalated critical issues to management to ensure effective oversight.
- Organized and conducted daily stand-up and retrospective meetings to track project progress and foster team engagement.
- Evaluated project developments regularly, ensuring timely follow-up on potential risks and opportunities.
- Assisted in managing projects through key performance indicators. Supported budget management and billing processes.
- Assisted customers by gathering feedback to enhance satisfaction. Collected customer insights to improve service quality.
- Managed customer inquiries and feedback throughout project lifecycle to enhance satisfaction and engagement.
- Developed strategic recommendations to enhance project outcomes.
- Designed and delivered workshops and training programs aimed at improving employee performance.
- Evaluated project performance through implementation of relevant systems, tools, and techniques.
- Assessed team performance metrics to identify areas for improvement.
- Streamlined operational processes to enhance efficiency and reduce costs across multiple projects.
- Led cross-functional teams to implement strategic initiatives, improving service delivery and customer satisfaction.
SALES AND OPERATIONS MANAGER
1 Year- Streamlined sales processes to enhance operational efficiency and improve team productivity.
- Enhanced sales performance by developing targeted marketing campaigns and sales strategies.
- Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Facilitated effective customer issue resolution through a multi-faceted approach, encompassing verbal advice, lab-based projects, site visits, and comprehensive project status reports.
- Identified new business opportunities through market research and competitive analysis.
- Developed a comprehensive strategy aimed at improving operational efficiency and increasing productivity by implementing innovative technology and refining sales methodologies.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Conducted data analysis to establish accurate sales forecasts for upcoming months and quarters.
- Evaluated project progress and provided comprehensive reports to the owner, ensuring alignment with target sales budget for EKG services.
- Monitored customer engagement and offered expert guidance on services to drive sales success and improve retention rates.
- Developed and implemented training programs to equip technical team with essential skills and knowledge.
- Crafted and executed recruitment strategies to bolster technical team capabilities through ongoing training and coaching initiatives.
- Performed comprehensive pre-survey assessments utilizing BOQ and RFQ to facilitate precise quotation preparation.
- Formulated strategic initiatives to enhance operational efficiency and drive productivity through technological advancements and sales process improvements.
- Developed and delivered comprehensive training programs to enhance technicians' skills in coating and painting applications.
- Maintained accurate records of paint products and application reports. Monitored daily environmental conditions and prepared surfaces for coating applications. Assisted in generating reports for paint products, ensuring records reflect daily surface preparation and application conditions.
- Achieved compliance with specifications through effective oversight of scheduled inspections. Elevated quality assurance processes by verifying adherence to standards in painting applications. Enhanced painting application quality by conducting thorough checks on surface preparation and ISO standard adherence.
- Oversaw technicians to ensure adherence to coating and paint system application standards.
- Enabled effective dialogue between teams and upper management to enhance collaboration.
- Managed procurement of essential tools and equipment to align with project financial guidelines.
- Facilitated effective customer issue resolution through a combination of verbal advice, lab-based projects, site visits, and comprehensive project status reports.
- Diagnosed and addressed application issues to maintain operational efficiency.
SALES AND TECHNICAL MANAGER (COATINGS)
1 Year 2 Months- Analyzed market trends and identified opportunities to drive sales growth across designated territories in the GCC region.
- Conducted market analysis and initiated contact with potential clients to secure new business in marine oil & gas FM industries.
- Engaged with key accounts, contractors, and end users to foster collaboration and ensure alignment with business objectives.
- Drove achievement of sales targets to enhance company growth objectives.
- Organized and led client visits, presentations, and technical meetings to ensure effective communication and collaboration.
- Managed customer inquiries, RFQs, and tender submissions from initial review through to final quotation.
- Developed comprehensive technical and commercial proposals to meet client specifications and fulfill project requirements.
- Collaborated with customers and suppliers to define and finalize commercial terms and conditions.
- Executed follow-up on quotations to ensure timely conversion of opportunities into purchase orders.
- Reviewed and validated customer specifications, drawings, datasheets, and project requirements to support project execution.
- Provided expert guidance and assistance to clients on product solutions, ensuring optimal performance.
- Facilitated technical and commercial clarifications with customers and suppliers.
- Coordinated with manufacturers to ensure timely acquisition of technical documentation and compliance approvals.
- Collaborated with global suppliers and manufacturers to source products and obtain technical assistance, ensuring operational efficiency.
- Managed project supply logistics to facilitate on-time order fulfillment.
- Managed the monitoring of project timelines, material shipments, and client specifications to support operational efficiency.
- Collaborated with logistics and operations teams to guarantee timely deliveries and enhance customer satisfaction.
- Coordinated training and support for a small sales team to improve sales strategies and outcomes.
- Managed comprehensive sales documentation, including forecasts and pipeline reports, to facilitate effective sales strategies.
- Compiled and analyzed periodic sales and market intelligence reports for management review.
- Facilitated implementation of company sales strategies and objectives.
- Facilitated collaboration among diverse teams to deploy technical solutions aimed at optimizing project efficiency.
- Formulated and implemented strategic initiatives to optimize service delivery and operational efficiency.
- Prioritized work requests based on potential business impact and collaborated with the commercial team. Assisted in organizing tasks according to their significance for the business.
- Oversaw technical team operations for project-based assignments, facilitating task delegation and schedule approvals to maintain compliance with established timelines.
- Oversaw the development of project timelines to enhance job execution. Allocated appropriate resources to maximize efficiency in project completion. Monitored material orders to ensure correct delivery. Established a comprehensive design and budget tracking database to optimize job costing.
- Facilitated negotiations with consultants and suppliers to secure contracts and propose alternative materials.
- Managed end-to-end recruitment of a proficient technical team, focusing on budget adherence and talent acquisition.
SALES AND TECHNICAL ENGINEER
2 Years 4 Months- Engaged with new and returning customers to strengthen connections and improve customer satisfaction levels.
- Outlined key service features and their relevance to address customer requirements effectively.
- Provided specialized guidance and support for painting processes on intricate architectural designs.
- Analyzed customer feedback and implemented solutions to enhance overall customer experience and loyalty.
- Assessed work requests based on potential business impact, ensuring alignment with commercial team objectives.
- Engaged with senior technical staff, key customers, trade associations, and suppliers to strengthen business alliances and support strategic initiatives.
- Implemented strategies to advocate for lab safety and foster a culture of product stewardship within the team.
- Facilitated technical presentations to effectively promote services at customer meetings and trade shows.
- Directed multiple projects with strong leadership, ensuring timely completion and effective communication throughout the process.
- Provided expert technical support while actively engaging in strategic discussions for business expansion.
- Facilitated development of technical literature, sales tools, and training programs to enhance customer engagement.
- From its beginnings in 2002, Gecko Middle east has steadily built a reputation for quality, establishing itself as one of the leading industrial rope access service providers in the Middle East.
- Provided technical support during complex projects, resolving issues swiftly to minimize downtime.
- Led cross-functional teams in executing high-risk assignments safely and efficiently at diverse job sites.
- Designed custom solutions tailored to client-specific requirements, exceeding expectations with creative problem-solving techniques.
- Implemented quality control measures to ensure the highest level of product integrity and reliability.
TECHNICAL COATING ADVISOR
7 Years 2 Months- Analyzed and acted on sales leads provided by shipyard personnel, ensuring thorough follow-up.
- Executed daily visits to ports and shipyards, including Damen Al Bwardy, Sharjah, Dubai Maritime City, and Al Jaddaf, to identify potential clients and strengthen relationships with existing customers.
- Analyzed the condition of tugs, rigs, tankers, and LNG vessels during pre-surveys to pinpoint areas requiring refurbishment and potential upsell of paint services.
- Collaborated with clients and sales team on-site to deliver tailored coating solutions and secure project approvals.
- Coordinated team efforts to achieve project milestones and enhance overall strategic goals.
- Facilitated seminars and orientations for clients to enhance product awareness and standard maintenance applications.
- Managed comprehensive dry docking processes for various vessel types, emphasizing quality control in coating applications and surface preparations for high-profile global clients.
- Provided comprehensive technical support to clients in the marine segment, ensuring effective solutions for paint failures and conducting thorough inspections during dry dockings.
- Led inspections of new offshore structures, encompassing semi-submersible rigs and jack-up rigs. Oversaw painting system preparation for oil tanker ships and bunker vessels. Collaborated with EPC clients and customers to enhance project outcomes.
- Assisted in ship conversions for FPSO and various applications. Conducted offshore inspections for ADnatco, Frontline, and other significant clients globally.
- Oversaw modifications and maintenance drydockings for diverse vessel types, including diving support vessels, oil tankers, supply/tugboats, frigates, cargo ships, special purpose vessels, and pleasure yachts.
- Achieved streamlined drydocking operations at Dubai Drydocks and Arab Heavy Industries (AHI) in Ajman, enhancing turnaround efficiency. Delivered effective management of drydocking services at Dubai Maritime City (DMC) and ASRY in Manama, Bahrain, optimizing service delivery. Contributed to successful drydocking projects across special yards and major ports in Qatar, Oman, and the Middle East, ensuring operational excellence.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
CUSTOMER SERVICE COORDINATOR (MARINE & YACHTING)
3 Years 6 Months- Processed purchase orders and delivery notes while coordinating with warehouse and sales teams for timely deliveries. Assisted in managing delivery documentation and facilitated communication between warehouse and sales for efficient order fulfillment. Supported purchase order handling and delivery note processing, collaborating with warehouse and sales departments for effective delivery management.
- Managed delivery schedules and tracked order statuses to support Jotun's commitment to timely product delivery.
- Streamlined customer inquiry processes to enhance field sales team efficiency and ensure high-quality service delivery.
- Managed order processing through telephone and fax communications to ensure timely planning and execution.
- Fostered strong customer relationships through positive and empathetic communication to enhance overall service experience.
- Managed shipping and ordering processes to guarantee timely fulfillment of customer requests.
- Managed invoicing procedures and processed return goods efficiently.
- Participated in training sessions and learning opportunities to enhance expertise in company operations and role responsibilities.
- Maintained adherence to established company policies and procedures to support operational integrity.
Data Encoder/ Customer Service Executive (Temp.)
3 Months- Executed data entry and verification processes for primary account information to uphold accuracy standards.
- Facilitated efficient clerical functions to support seamless operations in a fast-paced lockbox setting.
- Gathered and analyzed customer feedback to enhance collaboration and inform departmental strategies.
- Managed customer inquiries regarding products and services, ensuring prompt resolution of complaints.
- Evaluated and validated document quality to uphold registration accuracy in the system.
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE
HIGH SCHOOL
Skills
Skilled in MS Office 365 and Soho tools
Quality control expertise
ISO certification experience
Project execution
Project oversight
Contract negotiation
Recruitment process management
Operational budgeting
Data reporting
Requirements analysis
Skilled in MS Office 365 and Soho tools
Strategic problem analysis
Market strategy
Problem-solving
Leadership
Team collaboration
Teamwork and collaboration
Service excellence
Personal Information
- Citizenship: Filipino
- Title: SALES & TECHNICAL MANAGER / COATING ADVISOR
- Date of Birth: 07/09/79
- Driving License: UAE
- Marital Status: Married
- Visa Status: Employment / Transferrable
- Place of Birth: Papua New Guinea
Training
- Megayacht Megagloss High Gloss Coating Systems
- Coating Advisor Academy (Diploma), Inspection of Corrosion Protective Coatings, Approval and certification of Surface Treatment Inspectors, Materials and Design, Corrosion, Surfaces / substrates for Paints and Coatings, Paints and Coatings, Requirement for Execution of Work, Standards, Specifications, Procedures, Inspection Work, the Role of the Inspector, Health, Environment, Safety
- Sales Force Training, Level 1 (SFT1), Values and Focus Areas, Sales, Sales Technique, Economy, Product Innovation, Summary and Personal Action Plans
- Product Knowledge on Decorative, Protective & Marine
Timeline
COATING OPERATIONS MANAGER
HEIGHT RIDERS TECHNICAL SERVICES LLC
11.2023 - CurrentRead More
SALES AND OPERATIONS MANAGER
EKG TECHNICAL SERVICES
09.2022 - 09.2023Read More
SALES AND TECHNICAL MANAGER (COATINGS)
HEIGHT RIDERS TECHNICAL SERVICES LLC
07.2021 - 09.2022Read More
SALES AND TECHNICAL ENGINEER
GECKO ROPE ACCESS TECHNICAL SERVICES
03.2019 - 07.2021Read More
TECHNICAL COATING ADVISOR
JOTUN UAE LTD LLC
11.2011 - 01.2019Read More
CUSTOMER SERVICE COORDINATOR (MARINE & YACHTING)
JOTUN UAE LTD LLC
05.2008 - 11.2011Read More
Data Encoder/ Customer Service Executive (Temp.)
INSTITUTE FOR INTERNATIONAL RESEARCH IIR HOLDINGS LTD.
01.2008 - 04.2008Read More
DON BOSCO TECHNICAL COLLEGE
HIGH SCHOOL
Read More
AMA Computer College
BACHELOR OF SCIENCE from COMPUTER SCIENCE
Read More