Eugine Mungai
Sales Representative
Dubai
Summary
Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.
Overview
1
1
year of professional experience
Work History
Concierge
Hotel Kunste
04.2024 - 02.2025
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
High School Diploma -
Anester Boys Bshsti
Nakuru KENYA11-2023
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Timeline
Concierge
Hotel Kunste
04.2024 - 02.2025
High School Diploma -
Anester Boys Bshsti
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