Eunice Anyango
Abu dhabi
Summary
Dedicated professional with warm and empathetic approach, seeking to excel as Customer Care Agent. Proficient in communication and problem-solving, with strong background in customer interaction and conflict resolution. Aims to enhance customer satisfaction and foster positive relationships through exceptional service.
Overview
4
4
years of professional experience
Work history
Customer care agent
Al Jaber Security Company
Abhudhabi
03.2025 - Current
- Solved complaints, resulting in improved customer satisfaction scores.
- Provided technical support, enhancing user experience significantly.
- Nurtured client relationships for increased satisfaction.
- Organised team meetings regularly for improved coordination.
- Improved customer relations with empathetic communication style.
- Achieved high level of customer loyalty with efficient problem resolution strategies.
- Recorded all interactions diligently, ensuring transparency in operations.
- Trained new team members to maintain high service standards consistently.
- Recorded and processed customer data accurately.
- Obtained feedback from customers to improve service experience.
- Applied conflict management to stressed and concerned customers.
Front desk receptionist
Ayla Hotel
Alain
02.2022 - 07.2024
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Streamlined communication between different departments through efficient message handling.
- Updated all company contact lists regularly, providing ease of access to information..
- Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
- Issued visitor and contractor passes and recorded visits on security system.
- Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..
- Handled customer complaints professionally, ensuring satisfactory resolution.
Education
Diploma of Higher Education - Business Administration
Makerere University Business School
Kampala, UgandaSkills
Empathy
Problem solving
Active listening
Teamwork
Attention to detail
Flexibility
Patience
Time management
Teamwork
Positive Attitude
Product Knowledge
Computer skills
Languages
English
Advanced
C1
Timeline
Customer care agent
Al Jaber Security Company
03.2025 - Current
Front desk receptionist
Ayla Hotel
02.2022 - 07.2024
Diploma of Higher Education - Business Administration
Makerere University Business School