Eunice Dzengerere
Abu Dhabi,UAE
Summary
Detail oriented professional with expertise in data entry and record management, proficient in Microsoft Office and Excel. Skilled in office administration, stakeholder communication, and engagement, with a strong ability to coordinate tasks and prioritize effectively. Experienced in handling confidential information and delivering exceptional customer service. Committed to leveraging skills for efficient task execution and fostering productive stakeholder relationships.
Overview
2
2
Languages
5
5
years of post-secondary education
5
5
years of professional experience
Work history
Customer Relationship Coordinator
Hland Real Estate
Abu Dhabi, UAE
2026.06 - Current
- Coordinated client and property-owner communications, enquiries, and follow-ups, resulting in timely and professional responses.
- Coordinated information exchange between clients, owners, and internal teams, facilitating quick issue resolution and follow-up.
- Gathered, verified, and organized property information, enhancing clarity on specifications, pricing, and availability.
- Maintain accurate client owner and property records across internal systems daily.
- Liaised with external parties to ensure seamless project execution.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Organised financial and operational data to help with yearly budgeting and planning.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Leasing & Property Consultant
REMAX Smart Concept
Abu Dhabi, UAE
2024.04 - 2026.05
- Facilitated communication among property owners, tenants and prospective clients during the leasing process to ensure smooth transactions.
- Coordinated property viewings and managed documentation and communication among multiple stakeholders to streamline operations.
- Addressed enquiries and resolved issues while effectively managing competing priorities to enhance client satisfaction.
- Maintained accurate property, client, viewing and follow-up records.
- Negotiated favourable contracts, securing beneficial terms for clients.
- Established robust relationships with clients to ensure repeat business.
Customer Operations Specialist
Anantara Hotels & Resorts
Dubai, UAE
2022.02 - 2024.02
- Facilitated daily customer operations, enquiries and service requests across multiple departments to enhance customer satisfaction.
- Coordinated with internal teams to address customer requirements and ensure prompt follow-up.
- Maintained accurate customer and operational records while handling confidential information.
- Balanced multiple priorities in a fast-paced hospitality environment while upholding high service standards.
- Implemented feedback mechanisms for continual improvement in services offered.
- Provided exceptional service with a professional, patient approach to all clients.
Education
Bachelor's degree - Accounting
Zhejiang Gongshang University
China 2016.09 - 2020.06
Master's degree - Business Management and Trade
Zhejiang University of Finance
China 2020.09 - 2022.06
Skills
- Data Entry & Record Management
- Microsoft Office, Microsoft Excel
- Office administration
- Stakeholder communication
- Stakeholder engagement
- Task coordination
- Confidential Information Handling
- Task prioritisation
- Customer Service
Languages
English
Fluent
Chinese (Mandarin)
Elementary
Timeline
Customer Relationship Coordinator
Hland Real Estate
2026.06 - Current
Leasing & Property Consultant
REMAX Smart Concept
2024.04 - 2026.05
Customer Operations Specialist
Anantara Hotels & Resorts
2022.02 - 2024.02
Master's degree - Business Management and Trade
Zhejiang University of Finance
2020.09 - 2022.06
Bachelor's degree - Accounting
Zhejiang Gongshang University
2016.09 - 2020.06