Summary
Overview
Work History
Education
Skills
Websites
Languages
Languages
Timeline
Generic

Eunice Wanjiru

Dubai

Summary

Professional, organized, and highly efficient Patient Experience Assistant with 6 years of experience in front desk administration and client care in beauty and aesthetic clinics. Skilled in managing bookings, assisting patients through their treatment journey, and ensuring a smooth, welcoming experience from start to finish. Confident in using clinic software, handling inquiries, and supporting medical teams with day-to-day operations. Committed to delivering exceptional service with warmth, efficiency, and attention to detail.

Overview

12
12
years of professional experience

Work History

Office Administrator/Customer Service Representative

BROWZ CLINIC
Dubai
01.2022 - Current
  • Delivered exceptional client service both in-person and via phone, WhatsApp, and email, ensuring a welcoming and professional experience.
  • Managed appointment scheduling, confirmations, and cancellations using clinic software(phorest), maintaining an organized and efficient calendar for multiple specialists.
  • Provided detailed information on aesthetic treatments, pricing, and post-care guidance to prospective and existing clients.
  • Handled daily front desk operations including payments, invoicing, and client record management with attention to detail.
  • Coordinated effectively between clients and therapists to streamline workflow and minimize delays.
  • Promoted service packages and clinic offers, contributing to increased bookings and client retention.
  • Followed up with clients post-treatment for feedback, satisfaction, and rebooking opportunities.
  • Maintained cleanliness and organization of the reception and client waiting areas, upholding clinic standards.
  • Resolved client concerns calmly and professionally, escalating where necessary to management.

Office Administrator/ Executive Assistant to the Director

Brisk Marketing
01.2018 - 12.2020
  • Company Overview: (Kenya)
  • Acted as the first point of contact with clients of Brisk Marketing by coordinating executive communications including - replying to emails, taking phone calls, setting up and circulating dial-ins.
  • Organized internal and external meetings, including meeting venue, equipment, presentations, and refreshments if necessary.
  • Liaised with stakeholders in multiple time zones in an effective and professional manner.
  • Managed and arranged travels for executive (with their families) and team including flights, ground transport, visa requirements and accommodation.
  • Managed diaries and complex calendars by organizing meetings, appointments, and follow-ups.
  • Arranged and attended Brisk Marketing corporate meetings, transcribed meeting minutes, and communicated the status of action items until completion.
  • Maintained office supplies by checking stocks, placing, and expediting orders, evaluating new products and ensuring all office equipment are operational.
  • Maintain filing systems - hard and soft copy filing for general admin, HR, Finance and Executive.
  • (Kenya)

Patient Experience Assistant

Up and Running Integrated Medical Centre
Dubai
01.2015 - 12.2018
  • Delivered a seamless and personalized patient journey, ensuring each client felt informed, comfortable, and well-cared-for from check-in to post-treatment.
  • Scheduled, confirmed, and managed appointments for multiple specialists, optimizing the clinic’s daily flow and reducing no-show rates.
  • Provided clear pre- and post-treatment information tailored to each procedure, enhancing client confidence and satisfaction.
  • Acted as the main point of contact for patient inquiries, concerns, and feedback—ensuring all communication was empathetic, timely, and professional.
  • Assisted with patient documentation, including medical history and consent forms, while maintaining strict confidentiality.
  • Supported promotional efforts by informing clients about relevant services, packages, and seasonal offers.
  • Collaborated with the front desk, medical staff, and management to ensure efficient operations and high client satisfaction.

Human Resources Assistant

Trans guard Group LLC
Dubai
01.2013 - 12.2015
  • Company Overview: (Dubai)
  • Provided clerical and administrative support to Human Resources executives.
  • Compiled and updated employee records (hard and soft copies).
  • Coordinated the application of permits, visas, Emirates identity cards and employment cards for new and existing employees.
  • Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.).
  • Coordinated HR projects (meetings, training, surveys etc.) and took minutes.
  • Managed employee's requests regarding human resources issues, rules, and regulations.
  • (Dubai)

Education

Diploma - Certified Human Resource Professional

Human Resources Management
01.2015

Certificate -

Computer packages and applications

Kenya certificate of secondary Education -

Skills

  • Exceptional Client Service & Communication
  • Appointment Scheduling & Calendar Management
  • Proficiency in CRM & Clinic Management Software (egphorest, BlueEHS)
  • Handling Patient Inquiries & Feedback with Professionalism
  • Front Desk Operations & Daily Administration
  • WhatsApp, Email & Call Handling Etiquette
  • Payment Processing & Invoicing
  • Knowledge of Aesthetic Treatments & Pre/Post-Care GuidanceOutlook and google calendar management

Languages

  • English
  • Swahili

Languages

English
First Language
Swahili
Advanced (C1)
C1

Timeline

Office Administrator/Customer Service Representative

BROWZ CLINIC
01.2022 - Current

Office Administrator/ Executive Assistant to the Director

Brisk Marketing
01.2018 - 12.2020

Patient Experience Assistant

Up and Running Integrated Medical Centre
01.2015 - 12.2018

Human Resources Assistant

Trans guard Group LLC
01.2013 - 12.2015

Diploma - Certified Human Resource Professional

Human Resources Management

Certificate -

Computer packages and applications

Kenya certificate of secondary Education -

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