Eunjung Choi
Dubai
Summary
Driven by results, I leveraged client relationship management and emergency situations management skills at Emirates Airlines to enhance customer satisfaction and safety. Excelled in customer service and complaint resolution, boosting sales and client retention across roles. Proven track record in achieving targets and building lasting relationships, underpinned by a commitment to excellence and continuous improvement.
Overview
15
15
years of professional experience
Work History
Sales Manager
Arako Real-estates
Dubai , U.A.E
08.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales Manager
Elogistics
Dunai, U.A.E
02.2023 - 07.2023
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Cabin Crew Member
Emirates Airlines
Dubai, U.A.E
02.2010 - 01.2023
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
English Teacher
Jeil Institude
Gwangjushi, South Korea
02.2009 - 01.2010
- Prepared and implemented lesson plans covering required course topics.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
Education
Bachelor of Environment Health - Environmental Education
Youngin University
Younginshi, South Korea02.2009
Skills
- Client Relationship Management
- Customer Service
- Customer Complaint Resolution
- Goals and performance
- Emergency Situations Management
Languages
English
Advanced (C1)
Korean
Bilingual or Proficient (C2)
Timeline
Sales Manager
Arako Real-estates
08.2023 - Current
Sales Manager
Elogistics
02.2023 - 07.2023
Cabin Crew Member
Emirates Airlines
02.2010 - 01.2023
English Teacher
Jeil Institude
02.2009 - 01.2010
Bachelor of Environment Health - Environmental Education
Youngin University