Euralyn UBAN PAMISA

Achievements

· Acted as team leader for a team of ten members for which I was awarded a cash prize for good leadership and motivational skills.

· Listed as a top-performing employee of the month for 2 consecutive months for sheer hard work customer care/satisfaction, and sales hunting.

DUTIES AND RESPONSIBILITIES.

· Overseeing Daily Operations: Ensuring the facility runs smoothly, managing staff schedules, and coordinating activities.

· Customer Service: Providing excellent customer service, addressing customer complaints, and ensuring a pleasant experience for all patrons.

· Staff Management: Training, and supervising staff, including conducting performance reviews and providing constructive feedback.

· Safety and Security: Ensuring the safety and security of the facility, including enforcing rules and regulations, and maintaining a clean and organized environment.

· Inventory Management: Managing inventory of equipment and supplies, ensuring that everything is well-maintained and in good working order.

· Marketing and Promotion: Implementing marketing strategies to attract new customers and retain existing ones, such as organizing events and promotions.

· Financial Management: Handling financial transactions, managing budgets, and ensuring that the business is profitable.

• · Served the Guest in an accommodating manner and recommendations from the menu if requested.
• · Applied positive suggestive sales approach to guide guests.
• · Followed all cash handling policies and procedures, settling all cash and credit sales.
• · Took accurate food and drinks orders, using a POS ordering software.
• · Kept records of inventory of supplies and equipment.
• · Collected cash or credit payments.
• · Made end of the day sales summary transaction reports.
• Developed strong rapport with regular customers through attentive service and personalized interactions.
• Implemented innovative menu ideas with the culinary team, resulting in fresh offerings that attracted new clientele.
• Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Handled complaints and requests from customers and resolving issues.
• Checking the Order Menu that server made, according to the Order Menu entered all the items into POS to make sure every bill was settled correctly.
• Ensured that a check is made and recorded in the POS system for every food & beverage sale in the outlet
• Prepared cashier’s summary and tally it with Micros (POS) reading at the close of his / her shift
• Printed and tallied transaction list from credit card machines with physical check and Micros reading
• Prepared deposit envelope, wrote the deposit amount in cashier’s deposit sheet and dropped the envelope in the Front Office safe depository, in the presence of a witness, who had also signed the witness column of the cashier’s deposit sheet.