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EVALYNE KAHINJE
CUSTOMER SERVICE REPRESENTATIVE
DUBAI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
al najma tourism
dubai
05.2019 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Light College Katikamu, Uganda
Kampala 02.2016 - 02.2019
Skills
Sales expertise
Software
Spreadsheet
Email or phone applications
Data base
Timeline
Customer Service Representative
al najma tourism
05.2019 - Current
High School Diploma -
Light College Katikamu, Uganda
02.2016 - 02.2019
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