Evangelin Geetha Robin
Banking-Call Monitoring Officer
Sharjah,DU
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
Languages
2
2
Certifications
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Executive Payment Assistance
Impact(Derby Group)
Sharjah, UAE
01.2018 - 07.2019
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
Coordinator for Collection and Call Monitoring
Tahsheel
Sharjah, UAE
09.2014 - 04.2015
- Supervised work of contracted employees to keep on task for timely completion.
- Worked with Payment due with DU telecom customers to understand needs and provide excellent service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Executive Payment Assitance
GE(India)
Chennai, India
08.2008 - 11.2012
- Resolved problems, improved operations and provided exceptional service to the agency team.
- Identified issues, analyzed information and provided solutions to problems with the telecalling team with in the Agency.
- Used coordination and planning skills to achieve results according to schedule.
- Received and processed stock into inventory management system.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Call Monitoring Officer
Infovision
Chennai, India
01.2007 - 07.2008
- Developed team communications and information for meetings.
- Worked closely with call evaluvation to maintain optimum levels of communication to effectively and efficiently complete projects.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed team of 11 employees, overseeing hiring, training, and professional growth of employees.
- Managed Team with the Calibration Sheet which includes call opening,purpose of the call,negotiation,briging & closing the call.
- Managing with training for those who lacking.
Telecalling
Infovision
Chennai, India
01.2006 - 12.2006
- Maintained energy and enthusiasm in fast-paced environment to the collection for SBI Card holders to get the payment for current and one month due.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-day-day duties accurately and efficiently.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Used coordination and planning skills to achieve results according to schedule.
- consistently shown performance from March to November '06, & promoted as CALL EVALUVATOR.
Education
High School Diploma -
Rama Krishna Colleage of Nursing.
Kakinada,Andra Pradeesh,India. 07.1997 - 07.2001
Skills
Training and deployment assistance
Certification
• Elite Award for demonstrating exemplary and compliance consistently delivering at high performance July 2010.
Hobbies
Reading Books,Cooking & Love to play with Kids.
Timeline
Executive Payment Assistance
Impact(Derby Group)
01.2018 - 07.2019
Coordinator for Collection and Call Monitoring
Tahsheel
09.2014 - 04.2015
Executive Payment Assitance
GE(India)
08.2008 - 11.2012
Call Monitoring Officer
Infovision
01.2007 - 07.2008
Telecalling
Infovision
01.2006 - 12.2006
High School Diploma -
Rama Krishna Colleage of Nursing.
07.1997 - 07.2001