Lydia Afful
Accra
Summary
Dynamic professional with a proven track record at Nobel International Business School, enhancing operational efficiency by 15% and excelling in customer interaction optimization. Recognized for innovative marketing campaigns that significantly increased bookings and elevated customer satisfaction. Core competencies include Microsoft Office tools and collaborative resolution strategies, aimed at driving business growth.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
Al Anwar Trading Fze,
Hamriya Free Zone.
03.2020 - 07.2022
- Supported customers with price checks, item handling and answering questions.
- Resolved customer disputes effectively.
- Trained new employees on company policies related to customer service practices.
- Responded to customer inquiries submitted by email or web within standard response times.
- Delivered essential administrative support encompassing document filing and appointment scheduling.
Administrative Assistant & Marketer
Nobel International Business School ( NIBS )
Accra
02.2016 - 12.2019
- Managed schedules, correspondences, and meeting arrangements for faculty and staff.
- Ensured exceptional service while addressing academic inquiries.
- Ensured accurate and accessible office record retrieval.
- Introduced effective procedures boosting operational efficiency by 15%.
- Coordinated planning for seminars, workshops, and graduation ceremonies.
- Updated contact lists regularly when changes occur in employee status or contact information
- Leveraged marketing data to forecast marketing campaign success and sales trends.
- Generated leads through outreach efforts such as cold calling or email campaigns.
Customer Care Representative & Marketer
Frank Coffie Travel and Tour Agency
Lapaz Accra
06.2013 - 02.2016
- Delivered outstanding customer service, facilitating hassle-free booking processes.
- Increased bookings by 20% through effective marketing campaigns.
- Handled customer database management with a focus on accurate record-keeping for personalized service.
- Teamed up with marketing experts to create promotional resources.
- Contributed to the development of competitive travel packages by researching market dynamics and customer preferences.
- Conducted post-trip follow-ups to maintain customer satisfaction.
Education
Bachelor of Science - Human Resource Management
University College of Management Studies
Accra, Ghana01-2019
Skills
- Clear Communication Skills
- Customer Interaction Optimization
- Collaborative Resolution Strategies
- Time Management Skills
- Administrative Coordination
- Skilled in Microsoft Office Tools
- Collaborative Team Support
- Inbound call management
- Service recommendations
- Consultative sales
Languages
Twi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Customer Service Officer
Al Anwar Trading Fze,
03.2020 - 07.2022
Administrative Assistant & Marketer
Nobel International Business School ( NIBS )
02.2016 - 12.2019
Customer Care Representative & Marketer
Frank Coffie Travel and Tour Agency
06.2013 - 02.2016
Bachelor of Science - Human Resource Management
University College of Management Studies
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