Evelyn D'Mello
Dubai,UAE
Summary
Versatile and results-oriented professional with expertise in strategic planning, project execution, and team leadership. Adept at building strong client relationships, mentoring teams, and streamlining processes to enhance efficiency. Known for problem-solving, proactive decision-making, and delivering measurable success while embracing opportunities for continuous learning and professional development.
Overview
18
18
years of professional experience
Work History
Team Leader
Kanoo Travel
Dubai
02.2023 - 02.2025
- Leading a team of 10 consultants, ensuring high-quality service delivery and operational efficiency.
- Supervised day-to-day activities, performing quality checks, resolving challenges, and revising policies
- Managing consultancy clients, high-profile accounts, delivering tailored solutions to meet travel needs
- Prioritized tasks according to urgency and importance, optimizing workload allocation among team members.
- Handled employee grievances professionally, minimizing potential workplace disputes.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Took charge of the Deloitte account at a critical retention point, implemented client-centric solutions, and strengthened relationships, leading to a twofold increase in business and long-term client loyalty.
Lead Travel Consultant
Kanoo Travel
Dubai
01.2017 - 02.2023
- Efficiently managed complex travel arrangements for the Managing Director, Senior Partner's and Partner's in Mckinsey and Company, ensuring seamless itineraries, cost optimization, and adherence to preferences.
- Trained and guided a team of 7 senior consultants to enhance communication and problem-solving
- Led the adoption of Concur, AMEX GBT tools, significantly improving team coordination, reducing processing time, and ensuring seamless travel management.
- Resolved complaints promptly, maintaining high levels of customer satisfaction.
- Dealt efficiently with emergency situations that arose during clients' travels.
- Built and nurtured strong partnerships with McKinsey clients and travel coordinators, streamlining communication, resolving travel-related challenges, and ensuring top-tier service quality.
Senior Travel Consultant
Kanoo Travel
Dubai
01.2014 - 12.2016
- Delivered comprehensive travel solutions for corporate clients, including itinerary planning and visa arrangements
- Spearheaded travel management for a diverse portfolio of global clients, including Siemens Global, Bank of America, Publicis Group, McAfee to name some , enhancing operational efficiency and fostering long-term partnerships.
Travel Consultant
Kanoo Travel
Dubai
01.2012 - 12.2013
- Provided personalized travel planning services, focusing on client needs and budgets
- Supported senior consultants in managing complex corporate travel requirements
- Drew upon comprehensive knowledge of global destinations for informed recommendations.
- Handled complex itineraries ensuring seamless journeys for clients.
Ticketing Assistant
Kanoo Travel
Dubai
07.2010 - 12.2011
- Managed ticket issuance and reservations, ensuring accuracy and compliance with travel policies
- Continuously refined expertise through company-led training and hands-on learning, leading to increased operational efficiency and recognition for exceptional contributions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
IATA Instructor
Rashmi's Transworld Academy
Mumbai
10.2007 - 05.2010
- Conducted IATA training sessions and assessed trainee readiness for certification
Science Teacher
Canossa High School
Mumbai
11.2006 - 04.2007
- Taught science to grades 5–8, with a focus on environmental education and biodiversity, inspiring students to develop an early interest in wildlife conservation
- Developed engaging lessons on the importance of protecting ecosystems and biodiversity
Education
Master of Environmental Science - Environmental Science
IGNOU
12.2022 -
Bachelor of Science - Zoology
IGNOU University
06.2006 - 06.2009
IATA-UFTAA Certification -
Rashmi's Transworld Academy
03.2007 - 09.2007
Diploma in Education - undefined
K.J. Somaiya College
06.2004 - 11.2006
Higher Secondary Certificate - Science
Sophia College
06.2002 - 06.2004
Secondary School Certificate - 10th Grade
St. Anthony's High School
Skills
- Project Management & Strategic Planning
- Team Leadership & Development
- Client Relationship Management
- Problem Solving & Troubleshooting
- Research & Data Analysis
- Public Speaking & Community Engagement
- Training and Mentorship
- Time Management and Organization
- Communication and Interpersonal Skills
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Accomplishments
- Promotions and Career Growth: Progressed from Ticketing Assistant to Team Leader within Kanoo Travel, demonstrating exceptional performance, leadership, and dedication over 14+ years.
- Valedictorian Recognition: Chosen as the valedictorian at Sophia College, Mumbai, for scoring 83.17% in the Higher Secondary Certificate (12th Grade) without any tutoring.
- Distinction in IATA-UFTAA Certification: Achieved Distinction in the IATA-UFTAA course, underscoring expertise in aviation and travel industry practices.
- Leadership Excellence: Successfully led and managed a team of 10 consultants at Kanoo Travel, driving operational efficiency and ensuring high client satisfaction.
- Client Relationship Management: Recognized for building strong relationships with high-profile clients like McKinsey & Co., Deloitte, Publicis Groupe, Siemens and other VIP accounts, leading to increased retention and satisfaction.
- Client-Focused Solutions: Managed MD, senior partners of McKinsey, delivering tailored travel services and ensuring their needs were met with precision and care.
- Training and Mentorship: Guided and mentored junior team members and IATA trainees, contributing to the professional development of others in the travel and tourism industry.
- Educational Excellence: Achieved 83.17% in the 12th Grade and consistently delivered high academic performance.
Languages
English
Advanced
Hindi
Elementary
Marathi
Intermediate
Affiliations
- Travelling, sketching, Listening to music, Reading, learning something new
References
References available upon request.
Timeline
Team Leader
Kanoo Travel
02.2023 - 02.2025
Master of Environmental Science - Environmental Science
IGNOU
12.2022 -
Lead Travel Consultant
Kanoo Travel
01.2017 - 02.2023
Senior Travel Consultant
Kanoo Travel
01.2014 - 12.2016
Travel Consultant
Kanoo Travel
01.2012 - 12.2013
Ticketing Assistant
Kanoo Travel
07.2010 - 12.2011
IATA Instructor
Rashmi's Transworld Academy
10.2007 - 05.2010
IATA-UFTAA Certification -
Rashmi's Transworld Academy
03.2007 - 09.2007
Science Teacher
Canossa High School
11.2006 - 04.2007
Bachelor of Science - Zoology
IGNOU University
06.2006 - 06.2009
Diploma in Education - undefined
K.J. Somaiya College
06.2004 - 11.2006
Higher Secondary Certificate - Science
Sophia College
06.2002 - 06.2004
Secondary School Certificate - 10th Grade
St. Anthony's High School
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