EVELYN GONSALVES
DUBAI,UAE
Summary
A seasoned Financial services professional with in-depth experience in the Insurance and Banking domain with the ability to work independently and in a team. Leadership abilities of mentoring and guiding subordinates and to meet the team needs. Thrives under pressure and adapts to challenges with ingenuity and resilience. Reliable in the Insurance Industry experience. Offers excellent communication and good judgment to effectively meet the company needs. Proactive planner and problem solver.
Overview
16
16
years of professional experience
Work History
Senior associate
The Oriental Insurance Co Ltd
Dubai, UAE
08.2015 - Current
- Handling recovery claim notifications, rent a car notification with all insurance companies and follow up to receive approvals within EIA stipulated time
- Collecting accurate information and documents to proceed with a claim
- Evaluating the possibility of pursuing recovery immediately upon receipt of the detailed police report
- Reviewing of Outstanding claims on monthly basis and making certain that correct provisions are kept
- Monitoring and following up with accounts to settle Recovery claims on priority and within reasonable time to enable early recovery
- Issuing Recovery letters and dispatch it to the concerned insurance company with all supporting documents and maintain and update records of the company's recoveries and expected recoveries from other Insurance companies and sending the same vide email or courier
- Reviewing insurance policies of TP insurance submitted claims, in order to determine coverage
- Processing the same and issuing credit notes after taking required approvals
- Registering of Third party claims received from other Insurance company and settling their claims after taking necessary approval and issuing Credit notes
- Register Motor claims received by the customer through email or walk-in by giving them the claim number and allotting them the suitable garage / agencies, as and when required
- To keep track of claims/ prepare/ follow up and record the Claims files which is beyond our office limit and require Head Office approval for settlement
- To promptly deal and negotiate with other Insurance Companies for getting Credits or Cheques for the recovery claims and settling their claims and meeting the recovery targets and reconciling the accounts
- Ensure that the customers query is attended to and resolved in an efficient manner and within stipulated time
- Issuing LPO's to the Garage / Workshop as when required
- Have handled Salvage wherein I had to Schedule auctions and sell the wreckage of the total loss vehicles to the salvage buyers for the best rate to reduce our loss
- Coordinating and seeking advice from the Surveyors and higher Management and corresponding the same to the clients regarding the accidental damages and inform them of the time required to repair the vehicle and also update them on the charges to be borne by them
- Maintaining and updating statements from the Re-insurers and following up to recover their share
- Guiding and mentoring subordinates and team members to motivate them to achieve targets.
- Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
- Drafted documents and reports for management review.
- Generated reports to inform management and aid in senior decision-making.
- Identified inefficiencies and suggested process improvements to reduce operation backlogs.
Management Assistant
Citizencredit Co-operative Bank Ltd
Mumbai
09.2008 - 07.2015
- To provide service and query resolution to the customer of the bank proactively and convert service opportunity into sales opportunity
- To open / close and modify account details after receiving required documents and approval
- Ensuring compliance to Banks AML/ KYC policies/ procedures and regulatory requirements and assist in developing/ maintaining/updating the KYC/ AML policy
- Maintain ongoing awareness /knowledge of all regulations set by Reserve Bank of India and interpret the same to the relevant units within the organization to ensure adherence
- Upgrading by reading/ exploring and following the Circulars which were sent by the RBI and the Company's website
- Assist in responding in a timely manner to Compliance/ AML related queries
- Had good Cash management skills and could multi task with Payments, Receipts and School fees
- Handled clearing activities of accepting, sorting and sending the cheques for clearance to the Clearing centre
- Ensure that the customers query and requests is attended immediately and resolved in an efficient manner and within the desired TAT
- Processing of Forex request for Telegraphic transfer, exchange of foreign currencies
- Executing of electronic fund transfer through NEFT/ RTGS/ IBT's for salaries and customer requests
- Monitoring of debtors accounts and following up for recovery of regular payments
- Assist business areas to achieve their business goals and Cross Selling our products
- Handled the fixed deposit counter and made sure the deposits are increased as providing a very approaching client service
- Also make the Senior citizens aware of the TDS and Interest rate factor
- Posting of journal entries in the system for all the transactions processed and updating the same in Manual registers
- Prepared various reports/ MIS on issues relating to Compliance/ AML and ensure that same are provided in a timely manner to Manager Compliance as well as regulatory authorities
- Reconciliation of different accounts and maintaining the data of the same
- Handled Loans – Preparing loan statements, Proposal for new loans, review of accounts, inspection and verification of stock and book debts.
Education
MS-CIT -
Maharashtra State Board of Technical Education
Mumbai/ India /2007 -
B. Com -
University of Mumbai
Licentiate degree -
INDIAN INSTITUTE OF INSURANCE ASSOCIATION
INDIA /2021 -
Skills
- Team building
- Public relations
- Superior negotiator
- Customer service
- Goal-oriented
- Complex problem solving
Languages
English, Hindi, Marathi & Kokani
Fluent
HOBBIES
- Reading
- Travelling
- Listening to Music
- Cooking
Timeline
Senior associate
The Oriental Insurance Co Ltd
08.2015 - Current
Management Assistant
Citizencredit Co-operative Bank Ltd
09.2008 - 07.2015
MS-CIT -
Maharashtra State Board of Technical Education
/2007 -
B. Com -
University of Mumbai
Licentiate degree -
INDIAN INSTITUTE OF INSURANCE ASSOCIATION
/2021 -
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