Friendly and reliable waitress offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Hi, I’m
Evelyne Kabahuma
Abu Dhabi
Work History
Feedz7cafeAbu dhabi, UAE
Waitress cashier /Junior Barista
Job overview
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Used cash registers and credit card machines to cash out customers.
- Packaged bagels, muffins and other food items for customer purchase.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
- Helped customers complete purchases, locate items, and join reward programs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Set up new sales displays each week with fresh merchandise.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked flexible schedule and extra shifts to meet business needs.
- Conducted regular coffee tastings to refine palate skills and stay informed about current trends in the industry.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Greeted customers entering store and responded promptly to customer needs.
Wake n' bake saddiyat beach Abu dhabi, UAE
Waitress cashier/Coffee Barista
06.2019 - 06.2021
Job overview
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for students through regular inspection and cleaning tasks.
- Responded to students requests efficiently and with knowledgeable assistance.
- Executed daily tasks such as restocking supplies, processing payments, and assisting students with questions or concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Ensured optimal espresso extraction with precise grinding adjustments, regular machine maintenance, and quality control measures.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash register to record transactions accurately and efficiently.
- Followed exact recipes for mixing and preparing beverage and food items.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
KAMPALA International Uganda
High School Certificate
02.2016
University Overview
Summary
Skills
- Good communication skills
- Patience and understanding
- Team player attitude
- Coffee and drinks making
- Time management
- Safety understanding
- Safety awareness
- Supply Restocking
- Incident Reporting
- Equipment Maintenance
- Tool management
- Cleaning and sanitation
- Menu Memorization
- Food Preparation and Safety
- Beverage Preparation
- Cash Handling
- Ordering Procedures
- Seating Assignment Preparation
- Dish Preparation
- Table Setting Arrangements
- Order Delivery Practices
- Price Memorization
- Sales Expertise
- Check Payment Processing
- Food Running
- Food and Beverage Pairings
- Sales and Marketing
- Upselling Techniques
- Menu Presentation
- Safety and Sanitation
- Adaptable and Flexible
Languages
English
Bilingual or Proficient (C2)
Timeline
Waitress cashier/Coffee Barista
Wake n' bake saddiyat beach
06.2019 - 06.2021
KAMPALA International
High School Certificate
Waitress cashier /Junior Barista
Feedz7cafe
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