EVELYN WANJIRA KARIUKI
Dubai
Summary
Responsible and experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Overview
3
3
years of professional experience
Work History
Customer Service Officer
Majid Al Futtaim
08.2022 - Current
- Performe cashier duties, including balancing and end-of-day banking.
- Adhere strictly to policies and procedures for continued company compliance.
- Record and processed customer data accurately.
- Provide professional and helpful support to new and existing clients.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
retail cashier
LANDMARK GROUP
02.2021 - 06.2022
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Performed accurate cash counts at store opening and closing.
- Reduced customer wait times through optimised checkout processes.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Ensured immaculately tidy retail areas through regular cleaning, delivering optimal first impressions.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
Education
Certificate in Computer Packages -
Cascade Institute of Hospitality
Secondary School -
St Teresa Girls
Diploma - Hospitality Management
Cascade Institute of Hospitality Kenya
Nairobi12.2019
Skills
- Good Personal Presentation skills To be friendly, polite and helpful
- Flexibility and reliability
- Excellent communication skills
- Able to work as part of a team
- Ability to double task duties
- Customer advising
- Cash handling policies
- Cash counting machine operations
- Point Of Sale system operation
- Data Entry
- Technical Support
Additional Information
Visa Status: Resident Visa
References
References available upon request.
Timeline
Customer Service Officer
Majid Al Futtaim
08.2022 - Current
retail cashier
LANDMARK GROUP
02.2021 - 06.2022
Certificate in Computer Packages -
Cascade Institute of Hospitality
Secondary School -
St Teresa Girls
Diploma - Hospitality Management
Cascade Institute of Hospitality Kenya
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