Hi, I’m
EVERLINE NDAGWA
Dubai
Summary
Dependable Telephone Switchboard Operator with three years of experience in effective call handling and management. Skilled in Opera System operation, providing consistent dedication to accuracy and efficiency for outstanding customer care.
Overview
7
years of professional experience
Work History
Ce Lavie Restaurant & Lounge by Emaar Adress Skyview
Restaurant Reservations Specialist
11.2022 - 03.2026
Job overview
- Designed and executed operational procedures to elevate service quality and efficiency.
- Coordinated with kitchen staff to ensure timely food preparation and presentation.
- Analyzed customer feedback to drive improvements in menu offerings and dining experience.
- Collaborated with management to design promotional events that increased patron engagement.
- Followed all company policies and procedures to deliver quality work.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
Address Downtown By EMAAR
Senior Telephone Operator
08.2018 - 10.2022
Job overview
- Generating monthly DTCM reports and submitting to Dubai Tourism
- Assist the reception in cashiering duties by managing payments by cash register and in charge of handling the night audit report and forwarding to finance
- Resolved technical issues effectively, contributing to the attainment of performance metrics and operational objectives through a strategic and inventive approach.
- Facilitated customer satisfaction by assisting with vacation and stay arrangements, including restaurant bookings and addressing inquiries via online and phone communication.
- Maintained smooth operations of reservation by keeping accurate records of customer payments and track transactions on balance sheet and report any discrepancies to finance.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions, directing calls to guest rooms or departments through switchboard.
- Ensured exceptional dining experiences by efficiently capturing and relaying customer meals
- Perform all tasks as directed by the Manager in pursuit of the achievement of business go
- Planned the day to day routine work efficiently to ensure maximum service delivery in accordance to the hotel standard
Mombasa International Airport
Reservation and Ticketing Agent
12.2014 - 09.2016
Job overview
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to the organization of project documentation and resources.
- Executed reservation management, consistently booking an average of 110 weekly reservations.
- Resolved customer complaints with professionalism and composure, ensuring effective solutions.
- Addressed inquiries regarding ticketing and baggage with professionalism and courtesy.
Education
IATA College
from Air Ticketing
01.2014
Zetech University
Diploma from Procurement
01.2008
Skills
Excellent interpersonal skills
Great communication skills
Problem solving
Attentive to details
Opera PMS knowledge
Languages
Fluent in spoken & written English.
References
Geoffrey Marcellus-Resident Liason One &Only One Zaabeel
Cell-+971567158362
Email-fiengmarcello@yahoo.com
Duncan Digolo
Turn Around Cordinator
Fly Dubai Airport Terminal 2 Dubai,UAE
Cell-+971 52 743 1091
Accomplishments
- Applauded for making continuous efforts to improve operations.
AWARDS
Considered as a top up seller on owned restaurants.
Timeline
Restaurant Reservations Specialist
Ce Lavie Restaurant & Lounge by Emaar Adress Skyview
11.2022 - 03.2026
Senior Telephone Operator
Address Downtown By EMAAR
08.2018 - 10.2022
Reservation and Ticketing Agent
Mombasa International Airport
12.2014 - 09.2016
IATA College
from Air Ticketing
Zetech University
Diploma from Procurement