Everlyn Otiato
Dubai
Summary
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hostess
Millenium Central Downtown
Dubai
01.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barista and Waitress
Millenium Central Downtown
Dubai
02.2019 - 12.2021
Front Desk Receptionist
Nassima Royal Hotel
Dubai
03.2016 - 10.2019
Room Dining Order Taker
Movenpick Jumeirah Lakes Towers, Dubai
Dubai
09.2014 - 02.2016
Education
Diploma - Hospitality Management
Alison
Dubai02.2022
Diploma - Hospitality Management Studies - Hotel Operations
Alison
01.2022
Diploma - English For Tourism - Hotel Reception & Front Desk
Alison
Dubai05.2021
Diploma - Airport Operations & Flight Dispatch Management
Eldoret Aviation Training Institute
Kenya, Eldoret09.2007
Skills
- Customer Service
- Guest Engagement
- Server Support
- Payment Processing
- Upselling
Certification
- OPERA PMS: Mastering Hotel Reservation - Nov. 3, 2023
- Cross Training Front Office - Two months
- Cross Training Reservation Agent - Three months
- Handling Guest Complain
- Food Hygiene Training HCCAP
- Fire Training Dubai Police
- First Aid Training Dubai Police
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Hostess
Millenium Central Downtown
01.2022 - Current
Barista and Waitress
Millenium Central Downtown
02.2019 - 12.2021
Front Desk Receptionist
Nassima Royal Hotel
03.2016 - 10.2019
Room Dining Order Taker
Movenpick Jumeirah Lakes Towers, Dubai
09.2014 - 02.2016
Diploma - Hospitality Management
Alison
Diploma - Hospitality Management Studies - Hotel Operations
Alison
Diploma - English For Tourism - Hotel Reception & Front Desk
Alison
Diploma - Airport Operations & Flight Dispatch Management
Eldoret Aviation Training Institute
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