Hi, I’m
Everlyn Otiato
Dubai
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
years of professional experience
1
Certification
Work History
Millenium Central Downtown
Hostess
12.2019 - Current
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Millenium Central Downtown
Barista and Waitress
12.2021 - 12.2022
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Nassima Royal Hotel
Front Desk Receptionist
03.2016 - 10.2019
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Movenpick Jumeirah Lakes Towers, Dubai
Room Dining Order Taker
09.2014 - 02.2016
Job overview
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Engaged in suggestive selling and other sales techniques.
- Set up advertising signs and displays on shelves, counters and tables.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
AlisonDubai
Diploma from Hospitality Management
02.2022
Alison
Diploma from Hospitality Management Studies - Hotel Operations
01.2022
AlisonDubai
Diploma from English For Tourism - Hotel Reception & Front Desk
05.2021
Eldoret Aviation Training InstituteKenya, Eldoret
Diploma from Airport Operations & Flight Dispatch Management
09.2007
UdemyDubai
Certificate from OPERA PMS: Mastering Hotel Reservations
2023.Oct - 2023.Nov (1 month)
Skills
- Customer Service
- Guest Engagement
- Event Planning
- Dining Area Maintenance
- Reservations Management
- Kitchen Staff Coordination
- Server Support
- Bill Computation
- Payment Processing
- Item Promotion
- Upselling
Certification
- Cross Training Front Office - Two months
- Cross Training Reservation Agent - Three months
- Handling Guest Complain
- Food Hygiene Training HCCAP
- Fire Training Dubai Police
- First Aid Training Dubai Police
Languages
French
Beginner (A1)
Hobbies
- Meeting or interacting with new people from different parts of the world
- Body Fitness and Nutrition person
- Swimming
- Listening to music
- Dancing
- Reading Business Journals
- Singing
- Drawing
- Cooking
Timeline
Udemy
Certificate from OPERA PMS: Mastering Hotel Reservations
2023.Oct - 2023.Nov (1 month)
Barista and Waitress
Millenium Central Downtown
12.2021 - 12.2022
Hostess
Millenium Central Downtown
12.2019 - Current
Front Desk Receptionist
Nassima Royal Hotel
03.2016 - 10.2019
Room Dining Order Taker
Movenpick Jumeirah Lakes Towers, Dubai
09.2014 - 02.2016
Alison
Diploma from Hospitality Management
Alison
Diploma from Hospitality Management Studies - Hotel Operations
Alison
Diploma from English For Tourism - Hotel Reception & Front Desk
Eldoret Aviation Training Institute
Diploma from Airport Operations & Flight Dispatch Management
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