Ewange Kevin Ngube
Dubai
Summary
Dynamic professional waiter. Proven ability in adaptive learning and exceptional customer service, enhancing guest satisfaction. Skilled in relationship management and food safety compliance, consistently fostering positive environments and achieving operational excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Teacher
Complexe Scolaire JEAN ZOA Mvolye Yaounde
09.2022 - 06.2025
- Developed lesson plans to engage students in diverse learning activities
- Assisted in classroom management to maintain a positive learning environment
- Collaborated with colleagues to create interdisciplinary projects
- Utilized educational technology tools to enhance student learning experiences
- Adapted instructional materials for diverse student needs and learning styles
- Participated in professional development workshops to improve teaching strategies
- Communicated regularly with parents regarding student performance and behavior
Senior Waiter
Black And White Hotel Yaounde
01.2020 - 04.2022
- Supervised daily restaurant operations, ensuring seamless service delivery and customer satisfaction.
- Mentored junior waitstaff, promoting adherence to service standards and enhancing team performance.
- Developed and implemented efficient table management strategies, optimizing seating arrangements during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate food orders, improving overall dining experience.
- Resolved customer complaints effectively, fostering positive guest relationships and loyalty.
- Trained new employees on menu knowledge and service protocols, enhancing team competency and confidence.
- Assisted in inventory management, tracking stock levels of supplies to minimize shortages or waste.
- Conducted regular performance evaluations for waitstaff, identifying areas for improvement and professional growth.
Hotel Waiter
Hotel Mirador Douala
03.2017 - 10.2019
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Trained new team members on service standards and menu offerings.
- Monitored dining area for guest satisfaction, proactively resolving issues as needed.
- Implemented effective table turnover strategies to maximize seating efficiency during peak hours.
- Developed rapport with regular guests, fostering a welcoming and loyal atmosphere.
Security Officer
Essoka Security
06.2010 - 09.2016
- Monitored premises to ensure safety and security protocols were consistently followed.
- Conducted regular patrols, identifying and addressing potential security risks proactively.
- Collaborated with local law enforcement during incident investigations, providing detailed reports and documentation.
- Trained new security personnel on operational procedures and emergency response protocols.
- Implemented access control measures to safeguard restricted areas against unauthorized entry.
- Developed and maintained detailed logs of daily activities, incidents, and observations for management review.
- Responded swiftly to emergency situations, coordinating with emergency services as necessary for effective resolution.
- Evaluated existing security processes, recommending improvements to enhance overall operational efficiency and effectiveness.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Bachelor of Science - Animal Biology And Physiology
University of Yaounde 1
Cameroon06-2019
First School Leaving Certificate -
G.P.S Tinto
Cameroon02-2014
Advance Level Certificate - Science
G.B.P.H.S Yaounde
Cameroon08-2009
Ordinary Level Certificate -
G.B.H.S Ngaoundéré
Cameroon08-2007
Skills
- Strong communication skills
- Adaptive learning
- Sales techniques
- Exceptional customer service
- Cash handling
- Flexible schedule availability
- Foreign language fluency
- Time management expertise
- Food safety compliance
- Relationship management
- Safe food handling
- Dining area maintenance
- Guest relations
- Menu presentation
- High volume dining
- Tableside etiquette
- Order accuracy
- Food inspection
- Efficient order taking
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Teacher
Complexe Scolaire JEAN ZOA Mvolye Yaounde
09.2022 - 06.2025
Senior Waiter
Black And White Hotel Yaounde
01.2020 - 04.2022
Hotel Waiter
Hotel Mirador Douala
03.2017 - 10.2019
Security Officer
Essoka Security
06.2010 - 09.2016
Bachelor of Science - Animal Biology And Physiology
University of Yaounde 1
First School Leaving Certificate -
G.P.S Tinto
Advance Level Certificate - Science
G.B.P.H.S Yaounde
Ordinary Level Certificate -
G.B.H.S Ngaoundéré
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